Thames LIDO Reviews Summary

Facilities

Pros:

• "Lovely warm, outdoor pool swim and hot tub that I enjoyed in the rain."
• "The swimming pool is a bit cold but nice to do some lengths, the sauna is fantastic and the steam room is great."
• "Beautiful smelling soap in the showers, gender neutral/private shower stalls, and hairdryers available."
• "The facilities are excellent. Food on the day was a selection from the tapas menu."
• "The pool is superb, as is the hot tub."
• "The building is beautiful, nicely set out."
• "Changing rooms are good, a bit wet but good."
• "Professional and effective massages and relaxing spa accommodation."

Cons:

• "The pool resembled a scene out of Cocoon, where my kids were tutted at for laughing and playing."
• "Changing rooms are individual with showers in, so obviously quite wet so bring flip flops."
• "There are no lockers which initially worried us but it feels fairly safe for valuables."
• "The only annoyance is the restaurant menu."
• "Although we didn’t go into the steam room, we went between the pool and the sauna."
• "The hot tub can get full and the 30 mins max time was not always adhered to."
• "My only negatives were the the fact you have to pay £6 to park beyond the free 3 hours."
• "There’s outdoor and indoor changing, a lovely 25m pool which is gently heated."

Food and Dining Experience

Pros:

• "Very delicious food afterwards! A nice treat for yourself and would make an amazing date."
• "When the food did come omg fantastic."
• "The food was absolutely delicious, I'll definitely go back!"
• "We ordered a good selection of tapas dishes, all delicious and enjoyed in a very relaxed setting."
• "Lovely afternoon swimming and using the steam room and sauna followed with a glass of cava with fresh flat breads and dips plus tea and cakes."
• "The food is quite fancy, but the whole feel very friendly and relaxed."
• "The staff were super friendly, the pool area very clean and the food was absolutely delicious."
• "The tapas was really filling and so nice."

Cons:

• "The menu is great for choices for veggies, vegans, gluten free etc and even the standard choices are a bit out there."
• "To try and placate our disappointment, I thought we would try and cheer the kids up with 4 hot chocolates in the Lido cafe which cost £17."
• "Average. Well priced massages, and decent regular offers with access to the pool - but the pool is quite cold."
• "The 'spa' aspects are very limited - one small hot tub, sauna and steam room."
• "We had two hours so after some swimming sat next to the pool and had a coffee and a beer, which again was lovely."
• "Service - Amelia, who said she is the restaurant manager, was very dismissive and unempathetic."
• "Absolutely terrible customer service. I cannot understand how this place has such good reviews."
• "We ordered a good selection of tapas dishes, all delicious and enjoyed in a very relaxed setting quite unique to Reading."

Customer Service

Pros:

• "The staff are very friendly and helpful."
• "All staff were friendly, kind, pleasant and accommodating."
• "The staff were super friendly, the pool area very clean."
• "The staff are so helpful and friendly."
• "The staff were very friendly and kind, offering us a tour of facilities so that we knew where to go."
• "The staff are incredibly nice. You can park in the ncp car park in front of the lido, £3 for 2 hours stay."
• "The staff and management are always friendly and helpful every single time we go there."
• "The staff are so friendly and attentive and the swimming facilities are excellent too."

Cons:

• "Drive 1 hr and a half with my wife and two boys aged 11 and 14 to what I thought was going to be a wonderful experience."
• "We didn’t receive any drinks until after the main course for example as the staff seemed too busy."
• "My prawns weren’t deveined and therefore tasted grainy and put me off the rest of the meal."
• "The staff for the spa were inexperienced and seemed uninterested in providing any information about where to go to change or information about towels."
• "The staff in the restaurant tried to be clever with the menu and use multiple languages that nobody understood to explain each menu choice."
• "The staff and management are always friendly and helpful every single time we go there."
• "The waiter/bar staff around lunch time should not be employed if serving customers is an annoyance to him."
• "The only negative was that the service was a bit slow, especially at the restaurant."