Richer Sounds, Reading Reviews Summary

Customer Service

Pros:

• "Rang the day before and they were happy to reserve an item with no fuss."
• "Amazing service 5 star service from Kieren at Richer Sounds, Reading."
• "Very helpful and knowledgable over the phone."
• "The staff are always friendly and very knowledgeable, and are always available to help on-line and in store."
• "Helpful friendly blokes who make the purchasing process as enjoyable as the listening experience!"
• "Extremely helpful staff. Very patient and willing to advise you with no obligation to buy from them."
• "Very helpful and informative staff."

Cons:

• "salesman was reluctant to sell me the turntable I had reserved by phone because he said it was 'rubbish'."
• "they quickly dismissed me as they thought that we were just there for window browsing."
• "Sales representative left without assisting/answering my questions and without showing a video library."
• "I felt reluctant to ask them to bring another one down as they all seemed like a cocky bunch."
• "Horrible high street experience, will avoid in future."
• "didn't quite get the answers i was looking for."
• "Poor customer service, though we purchased items a month ago they couldn't able to arrange delivery of the items in time."

Product Quality and Selection

Pros:

• "I got a really nice CD player, yesterday. It was not the latest model but was at a greatly reduced price compared to the original."
• "Very wide range of products carefully selected to include the 'best buys'."
• "The speakers sound great, proving the advice I received was spot-on."
• "They always have a well chosen product range so am confident that what I buy is likely to be pretty good."
• "Good range of audio visual equipment in stock."
• "All of their staff have a seemingly encyclopaedic amount of knowledge, and that is no easy task in a sector that has so much constant change."
• "Their Products and Prices are excellent."

Cons:

• "It’s not practical to carry a large tv 150-200 yards and then up a multi-storey."
• "Then he literally threw the item onto the floor behind him."
• "Maybe I should have paid a bit more to buy it from a more reputable shop."
• "Terrible parking, I ended up having to park on double red lines to load up my tv into the car."
• "Richer Sounds, Reading - Quality of customer service has gone really poor."
• "Only place I could park was on a double red."
• "however a wonderful range of fantastic products."

Support and Aftercare

Pros:

• "And their extended warranty is still the best on the high street so it’s a no brainer."
• "Super fast next day delivery."
• "I needed a repair for my television but the 6 year guarantee covered it."
• "Their prices are extremely competitive and will price match."
• "Delivery was even free as one of the workers was passing by through the area."
• "A store and free home visit as 'all part of our service sir...' quickly fixed it, as they promised they would."
• "I've also used their after-care service recently which turned a fault around on my tv within a few days, no hassle and a generally positive experience."