Primark Reviews Summary

Store Layout and Design

Pros:

• "Love love this primark!!! Its always so brilliantly styled and the layout is great, styling is key and they do it well."
• "One of the BIGGEST primarks i have been to and in the new style with WiFi points and areas to sit down."
• "This one even had a coffee shop!"
• "You can find there whatever you need. Primark in Reading have 4 floors -1 is with shoes and home stuff 0 is with cosmetic, denim and t-shirt 1 is with underwear, bags, dresses and other clothes 2 is full men floor."
• "Nicely laid out with all the sizes going from small to large, coordinated tidy and very inviting."
• "This store is a shoppers paradise, four floors of wonderment and a coffee shop to boot."
• "This was a massive store to go shopping at, harboring three floors that are well connected via both escalators and lifts!"

Cons:

• "The shop is quite messy sometimes."
• "This primark is not as large as others I've been to and it was a little cramped in the store."
• "The building was huge and hard to navigate, as ladies clothing seems scattered throughout the floors, making the men's section hard to find."
• "I feel like the floors are a bit unorganised."
• "Space also seems little crammed with not much of room."
• "The escalators are stupid. They've set them up to make you walk around the shop a thousand times."
• "Seems limited in options although has 3 floors."

Customer Service

Pros:

• "Pleasant customer service too."
• "The staff are polite and helpful, I didn't have any issues finding what I was looking for."
• "Good customer service, great range of clothes for everyone; men, women and kids!"
• "The staff are always cheerful and helpful."
• "Most impressive: the checkouts run very efficiently."
• "Cashiers are always very friendly, helpful and chatty which I think is quite nice."
• "The primark here has the nicest staff you've ever met."

Cons:

• "When I asked for help I got a look as though to say how dare you interrupt me I'm busy."
• "The manager was very rude."
• "Some staff need to go back to basics with customer service and how to speak to people. Very disorganised."
• "Most of the staff seem permanently angry and resent the customer for asking for help."
• "Rude aggressive and abusive Manager! After looking in the camera verified that I purchased from this store still refuse to swapped the product."
• "Customer service has been very poor over the last half a year, with no smiles at the tills or staff running away when somebody asks for something."
• "Some managers are really rude to both customers and to staff right in front of you."

Product Selection and Quality

Pros:

• "Primark always have exactly what I need for a great price."
• "Due to the size of this store, there was a lot more selection than my local Primark."
• "Good quality cotton at so affordable prices."
• "An amazing amount of items for all!! Good choice, good quality."
• "It has improved so much in terms of design and quality and the prices are so good."
• "A huge range of budget clothing when I visited the Primark Reading store. I recently bought a pair of jeans here and the quality was equal to premium brands."
• "For a single mum, its great to not break the bank but be able to buy beautiful, good quality clothes for your children."

Cons:

• "Most of the products are made in china and you can understand about quality."
• "Shelve were empty, most of the products did not have the main sizes."
• "Some items may be of lower quality."
• "Despite having a lot of stock there was very little worth buying. The underwear section has masses of single bras but no pants to match."
• "Primarks sizing is very hit and miss."
• "Never a good selection of sizing (why so many 4 and 6!)."
• "Probably one of the biggest primarks I've ever seen but also one of the most uncohesive and unorganised primarks I've ever seen, always looks bear."

Store Environment

Pros:

• "The store is also clean and well-organized."
• "Very clean and tidy with tons of options on three different floors."
• "It's always well stocked and staff are always seen organising and tidying areas."
• "The store is a lot more brighter and decor looks fresh."
• "Been here several times when in the town Several floors including home items on lower floors Large entrance.big space."

Cons:

• "The store is far too hot and airless, leading you to feel hot, stressed and almost panicky after about 5 minutes inside."
• "It is always roasting hot in this store for some reason."
• "The store needs AC it is always too hot in there."
• "Always so hot and stuffy in here."
• "Hot stuffy long queues to checkout which is hidden at the back of the store and very chaotic."

Pricing and Value

Pros:

• "You can get good deals here at primark. Look for discounts from time to time."
• "Good for cheap clothes and trendy clothes."
• "Good quality best price outlet. As a newcomer you don’t need to spend a lot to look good, just stop in here and get good quality at affordable prices."
• "Primark is known for its affordable prices."

Cons:

• "Primark prices are a joke at the moment...9£ for a pair of satin pajamas bottoms (just a piece of thin material, basically) that was part of a set and it is on the 'sales' section of the store...sorry, but not thank you."
• "What I don't like about Primark is not it's not as cheap as it was some reason that the price has been taken off and they seem to be putting higher prices on what is unfair because not everybody can afford it."
• "A cafe. Quite expensive for shop it's in."
• "This £8 top has cost me an additional £8 in parking fees at Bracknell, £6 parking yesterday in Reading and a lot of unnecessary stress and anxiety caused by a flawed and poorly communicated exchange policy."