Richard Hardie Sunderland Reviews Summary

Customer Service

Pros:

• "The customer service and attention to detail was superb."
• "Such a smooth and pleasant experience."
• "I decided to go with it and i am very satisfied form start to finish with the service i received."
• "Thanks to all at Richard Hardie Sunderland made buying a new car a GREAT experience."
• "I will recommend you to anyone who is looking for a new car. 100% from beginning to end."
• "Absolutley fab service from start to finish with Tony and Alan."
• "All issues dealt with along with all the admin. Fast, seamless and all with a smile."

Cons:

• "Terrible customer service experience. The sales person was okay but after sales is none existent."
• "This garage is an example of how NOT to do business."
• "I have never experienced such rude and uncooperative customer service."
• "The service is absolutely disgraceful."
• "Terrible aftercare! Bought a new car December 2016, still waiting for the logbook."
• "Poorly ran company which I will never buy from again!"
• "They seem desperate to cling onto old data for their staff to use for sales calls."

Car Quality and Preparation

Pros:

• "Seemed to have a huge range of stock parked up."
• "The Device department is one of the best I have dealt with...professional and with the current problems in the world still working and getting key workers on the road."
• "Great car buying experience. I was after a particular spec Fiat 500 Anniversario and dealt with Ryan and Tom who sourced the exact car I wanted."
• "Everything was explained clearly, I love my new Jeep and would definitely return to use this dealership in the future."
• "Very happy with the trade price and excellent service given by the Sales team."
• "Recently purchased a brand new 500. Absolutely delighted with the overall experience."
• "Just bought my 10th car from Richard Hardie at Southwick. Delighted with the purchase."

Cons:

• "Sadly on getting home and sending the car for a full service and inspection it was found that the front brake discs and pads needed replacing."
• "The car was dangerous, poorly prepared by themselves with poor workmanship and a rude sales person, stay clear of this garage on this experience."
• "Sending me out with a dangerous car over and over again telling me it 'drives like a dream' and the car is '100%' before breaking down or coming up with warning signs."
• "It blew up after 2 months and they point blank refused to do anything about it."
• "Asked about a new harness for my abarth 595 for the tail gate and they might as well of said they didn't want anything to do with it."
• "The rear wiper motor failure, faulty battery and warning lights every time the car is on, are just a few of the wonders that I have had the pleasure of experiencing."
• "When I arrived on Friday at the premises, I was informed that the car is not available as the engine has blown."

Sales Experience

Pros:

• "Peter (Davidson) could not have done more to help me get the best deal on my new car, I am one very happy bunny."
• "I would like to thank Alan, Craig and Andrew for the excellent customer service I received recently when purchasing my Tipo, and subsequent remedial work, they cannot be faulted, great work lads, and I`ll see in February for the MOT."
• "Excellent service from start to finish I bought a new fiat panda from yourselves and the salesman whos name was Ben comerford was a very pleasant and professional man."
• "Good service from Darren. The right car at the right price."
• "They are working to our requirements, not pushy, very friendly and helpful."
• "My car was cleaned ready for me to collect; and the deal was straightforward and stress free."
• "Fabulous service from my salesman Ben comerford cannot thank him enough also my husband for buying me this car for our 25th wedding anniversary."