Wren Kitchens Reviews Summary

Customer Service

Pros:

• "Kam was professional, attentive to detail, and provided great guidance throughout the process."
• "Brilliant service! We didn't feel pressured at any time and our designer Shafanaz made us feel comfortable from start to end!"
• "Fantastic customer service from the very start."
• "The whole experience was so professional and down to earth, he helped us create and design our dream kitchen exactly within our budget!"
• "Our Sales Advisor Kam Bansal was AMAZING! This guy really knows his stuff, he made the whole process effortless and precise and went the extra mile every single time!"
• "Great service from Shafanaz from start to finish. She was incredibly professional and accessible through the entire journey."
• "The Wren design team were amazing, so very helpful showing us the whole process and all the options."

Cons:

• "Deliveries late and delayed over and over again."
• "The delivery was a total mess, constantly missing items and delivering the wrong ones."
• "Very poor customer service. Had an scheduled appointment...was left waiting."
• "Poor customer service. Wandered around for 30 minutes until a member of staff finally came to help and answer Qs."
• "Avoid at all costs. The staples corner branch especially. They have cutthroat sales people... out to make commission instead of working ethically and in the interest of the customer."
• "The worst customer service I have ever seen."
• "Customer care are very polite but do not answer your calls and return all your emails sympathising and saying they await the review of the ‘technical dept’."

Design and Installation

Pros:

• "Designing my kitchen was tricky due to the steel beam that is right in the middle of the breakfast bar but Shaf managed to get the all the cupboards and drawers in the breakfast bar to perfection."
• "With his help, we were able to get to a design that we love!"
• "Fantastic kitchen from Wrens, we choose the Infinity Plus Milano, absolutely beautiful."
• "As for the installation we did it ourselves but the kitchen was very well planned and all the units came pre made from factory, so installation went really smoothly."
• "Our kitchen was designed by Shafanaz Jhugroo who is an excellent designer."
• "We sat down with the kitchen designer and went through every detail of the kitchen we wanted."
• "Our designer Baharein Kalani helped us design my huge kitchen giving us ideas of how best to utilise our space."

Cons:

• "We were left without kitchen for 4 weeks.It was most stressful home renovation experience."
• "This company took a month to complete my kitchen and didn't carry out a lot of the extra work that was requested."
• "After an initial designer fiasco, the last minute designer swaps... the units were changed to simplify Wrens fitting and in detriment of the space we had planned to maximise."
• "Several issues throughout the design phase."
• "The measurements were wrong."
• "We unfortunately were juggled around when our designer was on leave and ended up having our kitchen redesigned from scratch by another designer, and this lead to a lot of errors."
• "The person who designed our kitchen left uneven gaps on either side of the cooker hood which looked really odd."

Product Quality

Pros:

• "Buying my kitchen from wren was the best decision I had ever made."
• "Have heard horror stories about wrens customer service, but our kitchen was done really well and we had no real issues."
• "The granite worktops in particular are just stunning."
• "One of the best experiences we’ve with wren kitchen."
• "The kitchen we chose was of amazing quality and we are very happy with it."
• "The quality of their products is also top-notch. The materials used are of the highest quality, and the craftsmanship is impeccable."
• "Lovely range of kitchens, super quality, great design and very competitive on price."

Cons:

• "Kitchen cabinet door broke off after just over a year, they are refusing to send someone to fix."
• "The quality is bad."
• "Also disappointing kitchen quality when a scratch occurs a white background is noticeable against the kitchen dark colour!"
• "Truly appalling quality. Kitchen looked nice at first but after 18 months the vinyl coating began bubbling and cracking on every door."
• "Poor quality for so called luxury laminate worktop, cost me over thousand pound and have crack within less than 3 months."
• "Finishings and materials look and feel cheap."
• "4 of the 6 lower cabinets were damaged."