"I am personally very impressed with their professionalism and dedication."
"The whole team are extremely professional and responsive to any emails/phone calls and are quick to rectify (the very little) problems we have had."
"They were always very quick to respond to emails and calls, with all of our maintenance requests being addressed within 1 or 2 days."
"They honestly do make it their goal to keep you happy."
"They have always arrived within minutes if we have been locked out and without the hefty charges of other letting agents!"
"They are very professional, accommodating, responsive to our emails/phone calls and have really taken care of us as students."
"The staff is very friendly, kind and always ready to help, making for such a lovely experience with them!"
Cons:
"Awful experience for tenants. They are very disorganised and rude."
"No knowledge at all, completely unhelpful, will find any way to make money off you / con you and are frankly rude and abnoxious."
"Rude and impatient staff. The manager said to me once: 'You are just a student who rents the property, what do u even expect?'"
"The staff in charge of maintenance were clueless about everything they had to do and required direction every time."
"They take a long time to handle queries, they show up to your accommodation without giving notice."
"Was so disorganised and didn't seem to care."
"They do not deserve to be a running business."
Maintenance and Property Condition
Pros:
"Easy Lettings are great at responding to maintenance requests- we've always had issues sorted straight away."
"Any problems we had with our house or tenants the agents at Easy Lettings were only a phone call away and were able and quick to sort it out."
"Every time we've had a maintenance problem, the team come and fix the issue within 24 hours."
"The landlord has been over within an hour or two usually if there’s been an issue, and it’s always fixed within a couple of days."
"Anything breaks or doesn't work and one of the staff members will come check it out and it will be fixed within a matter of days if not on the same day you informed them."
"The landlord came around whenever we needed anything fixing. Very friendly always checking on us and making sure everything is okay, painting the house inside and out with no extra cost and upgrading the house all the time."
"Any maintenance issues were dealt with immediately and to a high standard."
Cons:
"We moved into the property as replacements of the previous tenants. No inspection was done before we moved in. The house was in a full mess: greasy stove and kitchen floor and gross toilet."
"Not only were easy lettings slow to respond, they tried every trick in the book to manipulate us into thinking we had created these problems ourselves and tried to pin the blame on us."
"After we moved out of the house our landlord made up silly reasons to try to take away some of the deposit from us despite us giving the house a thorough and good clean."
"They allow unruly students to live in properties whilst disregarding residential (elderly, familial) neighbours concerns and well being by not doing much to stop unsocial and disruptive behaviour to the local community."
"One of the most traumatic renting experiences of my life."
"Literally the worst experience I've had weren't even nice or helpful."
"They treated us like their own children and were always nice and friendly to us."
Value and Pricing
Pros:
"The house is beautiful with really big rooms and a garden and for such a good price."
"Great prices and friendly staff, entire house was redecorated before moving in at no extra cost."
"They offer good valued housing and give easy communication between the landlord and students."
"Affordable fees and they put us at ease."
"Extremely reasonable prices for rent and they’ve updated many things around the house with no extra cost!"
"It’s beautiful with big rooms, a big garden that the landlord takes care of, really affordable rent and very homely."
"Great price, clean studio."
Cons:
"They will charge you excessive fees and build up hidden fees resulting in you having to pay out hundreds of pounds."
"You will be extorted unexpected, irrelevant charges."
"We were lied to about the price of the property we were interested in multiple times."
"They ‘negotiate’ anything as if they’re a Muslim bazaar and lied about key replacement fee even if I knew the true answer."
"Not very straightforward process regarding deposit payment and signing of the contract for a tenancy agreement."
"Took over two months to return our deposit. Asked them to inspect the property for us three times so they could return our deposit."
"They kept me and my housemates’ deposit hostage for more than two months because of their own miscommunication."