"Highly recommend. Daniela was super supportive in aiding me to find accommodation and went out of her way to help."
"I would strongly recommend their services due to their professionalism, great communication skills and always being approachable and helpful!"
"Lauren has handled our first year house. She has made everything so clear and easy, keeping us fully informed and taking away the burden of any hiccups like a change in tenancy."
"Charlotte, who went far out of her way to help us when we had a problem and was incredibly kind and understanding."
"We've had a fantastic experience with CityLettings."
"Receive fantastic service from the staff whenever I have an inquiry."
"Lauren was super nice and helped us through the application process, answering any questions we had."
Cons:
"Both the agency and landlord are ignoring our communications about it."
"We chased them for weeks via phone and emails (most of which were not replied to)."
"Absolutely disgrace of a lettings agency, staff are rude and become somewhat aggressive."
"Speaking as a tenant my flatmate and myself received terrible service from City Lettings."
"Horrible communication with the Landlord’s agent and the landlord never responded unless it was to do with money."
"The staff are aloof and do not care about any issues you have."
"You won’t see your full deposit back."
Maintenance and Repairs
Pros:
"Fantastic kitchen refurb done to a very high standard on our property."
"They always alert me of any repairs required and get the job done rapidly."
"The staff here go above and beyond to help and the new report a problem online system is amazing our shower broke and they came out the next day saw the fault came back within the hour new shower problem fixed!!"
"They have managed our rental property and have promptly handled all administration, maintenance, management and rental payments."
"Any minor problems we have had, have been resolved straight away not months later like some landlords we've dealt with in past."
"They have been very attentive with all welfare and maintenance issues, including a broken window and a boiler. All issues were resolved within the week."
"A few months ago I needed some bathroom repairs completing, they were quick, efficient and it felt a breeze."
Cons:
"Not happy! I have been calling them again and again regarding the problem with two of the radiators not working."
"Out of a list of 20+ maintaince issues only 3 have been fixed."
"Had the worst experience with city lettings, they are useless and once you sign the paper they don't want to know."
"Any time the property needed any repairs the agency would take months of sending someone out and in the end would do nothing."
"The apartment was always cold due to poor heating."
"There was always an issue of mould in our bedrooms and the living room leaks, a leak in the bathroom wall causing rips in the wall, wall stains."
"Terrible service. 2 weeks in a new property and the cooker is still condemned and unusable gas safety certificate failed."
Professionalism and Efficiency
Pros:
"Would highly recommend."
"Thank you city lettings for finding the most brilliant tenants for me for my first rental property."
"I have rented my property in Nottingham out with this agent for at least 8years and they have always been fair, prompt to respond and helpful."
"Having decided to rent out my flat rather then sell four years ago I was recommended City Lettings by a friend, and I have not been disappointed."
"Such a good estate agency to work with."
"Easy to work with."
"As a landlord who's property had become vacant during the pandemic I feared it being empty for the foreseeable. Not with City Lettings, they let the property in 24 hours to a key worker."
Cons:
"All in all I wouldn’t recommend the place and city lettings."
"One of the worst customer care teams I have ever come across in my life."
"But unfortunately I would not recommend City Lettings."
"They cancelled it 2 minutes before my arranged viewing it has wasted my time."
"You will be dealing with a very professional team, whole process to let the property was very simple, the guys at City lettings did all the leg work and know the market very well!"
"They treat customers like rubbish and are incredibly rude and condescending."