Tassi Lettings Student Office Reviews Summary

Communication

Pros:

• "They were helpful in communication with the landlord when we wanted to re-decorate, and fair in their judgement of things we were unhappy with."
• "Whether its finding new Tenants or resolving those maintenance issues that inevitable arise I have found them efficient, practical and a pleasure to deal with."
• "We have recently rented a property through Tassi Lettings, very good response rate and very helpful throughout the process."
• "Dawn and Stephanie were especially helpful in securing the property for myself and Ashley is always on a hand to help me with any issues in the building."
• "Very professional service received on many occassions from Shirebrook branch."
• "I was a tenant a flat that was managed by Tassi. On the few occasions I needed some help, Tassi responded promptly and on all occasions, the problem was always resolved."
• "All the way through me dealing with Tassi the staff have been so attentive, responsive & extremely focused on their customers needs!"

Cons:

• "The phone call I received was very aggressive and from my perspective felt like a personal attack."
• "Emailed them countless time about house issues, but they never seem to reply."
• "When we sent in maintenance requests, they just emailed us back YouTube videos expecting us to do everything ourselves."
• "During the tenancy, we experienced inertia from the agency in relation to repairs that needed doing."
• "The agency was slow with communications which caused major frustrations."
• "Tassi are not great at all at communicating between yourself and the landlord."
• "Even when I called the office I was sent to voicemail and was never called back."

Maintenance and Repairs

Pros:

• "He fixed the door handle and he told us that all of our light fittings in the bathroom are dangerous as they have no moisture protection."
• "Ps the maintenance chap is a top bloke though."
• "The team were able to get our property let quicker than previous agents had managed which obviously minimised our void period."
• "I had a viewing with Zofia Blaszko. She was so lovely and kind and able to explain the advantages of the property clearly and tell us the good things about the area."
• "Any issue we've had with the property has been dealt with within a day or two of us mentioning it."
• "Great company! They are always a pleasure to work with."
• "Lorna was very helpful and professional throughout the experience and I have no doubt that if I ever have problems they will be fixed quickly and efficiently."

Cons:

• "They are honestly a scam of a business, I would not recommend them to my worst enemy."
• "Guys if you don’t want to experience in your student life when you have problem in ur accommodation DONT CHOOSE TASSI !!!!!"
• "Do not rent with this company!!"
• "Tassi accused of us dropping a brick on the shower tray despite us explaining that non of us would bring a brick in the shower."
• "In January, we told Tassi about a RAT problem in our house. All they did was get pest control to put out some poison."
• "Also our extractor fan light broke... but that was never fitted."
• "The property was not cleaned before we moved in and the garden was filled with cigarette butts which were attracting rats for months before they came and cleaned them."

Financial and Deposit Issues

Pros:

• "When it came to the end of our tenancy Tassi wanted to return to us approx. £50 each of our joined £3840 deposit."
• "The deductions came to around £400 (nothing near the original amount claimed by the agency/landlord) and we saw this as fair and equitable."
• "When I left my flat I had 100% percent of my deposit refunded. I spent a good day and a half cleaning the flat before I left, but this was worthwhile since I didn't have any deductions to my deposit."

Cons:

• "They also add a £155 cleaning fee when we cleaned the place and scrubbed it all down."
• "Tassi will do whatever they can to line their pockets, at the expense of their tenants."
• "Tried desperately to milk me for my money."
• "VERY UNETHICAL letting agency, Charged me 200 pounds for cleaning and removing fee, charged me on items that were already broken by the previous tenant."
• "They took an unnecessary amount off of our deposit, despite the fact we had paid for professional cleaners etc."
• "They are taking money from our deposit for things that make no sense."
• "Tassi asked for another £1000 to stay for a few more days in order to finish our isolation and not return home and infect our families."

Professionalism and Customer Service

Pros:

• "Dawn Walker went above and beyond helping me to secure a letting."
• "I have been dealing with Marcella Standen with regards to a let. Her professionalism and caring attitude are both commendable."
• "The ladies in the Shirebrook office were lovely, super helpful and supportive throughout the whole letting process."
• "Been a landlord for over 20 years and until recently my properties have been with Catlegates. Now all been moved over to Tassi Lettings. Very happy indeed with the service."
• "Emma, who showed us the property and dealt with us and the paperwork, was friendly, professional, and helped us with anything we asked about."
• "I would highly recommend Tassi Lettings to anyone wishing to rent in the Nottingham area."
• "I’ve been with three agencies in the past 4 years in Nottingham and Tassi were definitely the best for me."

Cons:

• "Terrible agents. Always seem very annoyed and reluctant to help."
• "They just want your money, false promises."
• "The worst agency in the UK, customer service non-existent, if you contact them for any problem you have at home be ready to be downloaded from agent to agent and wait at least two months before they fix something for you."
• "And finally, don't trust the 5-star reviews because I'm sure fake written by themselves."
• "Genuinely useless. Bathroom was never cleaned properly before moving in, and agent refused to call back the cleaners."
• "Not for the first time I have experienced poor service in conjunction with my brother in particular from a Joanne Mullard who displays an attitude unbefitting of a manager."
• "The staff are totally incompetent and hugely unprofessional in the way they deal with people renting from them."