Streatham Ice and Leisure Centre Reviews Summary

Gym Facilities

Pros:

• "The gym is large and adequate."
• "Otherwise, equipment okay and membership affordable, as you can use swimming pool and classes for free as well."
• "Good array of equipment in the gym. Pool not too busy outside of peak times."
• "The swimming pool is long and can help with rehabilitation resistance exercises or give you a great swim."
• "It is clean and well lit."
• "They've just spent a massive amount of money on a rebrand but with no new facilities."
• "It may be a bit expensive but you get what you pay for."

Cons:

• "Really dirty place. Looks like nobody cleaning pool area."
• "Never any soap in the ladies toilet and the cleanliness of changing rooms could be better, the floors are disgusting."
• "STAFF WERE NOT WELL TRAINED."
• "There is only 1 smith machine."
• "No response from management."
• "Do not go here. You have to be able to swim the whole length of the pool to be allowed in but they didn't tell me that until I had paid."
• "The gym facility is really dirty."

Ice Rink

Pros:

• "Many experienced ice skaters go there."
• "This is a massive olympic sized ice rink."
• "An excellent ice rink with all the required facilities."
• "The ice rink it’s self gets a 7/10, staff are very friendly and area is child safe (as far as blades on boots goes)."
• "Once you get your admission ticket, you can head up to the ice skating rink. We went there right before the opening, so we were able to enjoy fresh ice!"
• "The entrance is accessible for people with disabilities and lifts for wheelchair users, those with mobility issues or people with babies in buggies."
• "Great family fun for everyone, you can go there every week the facilities are good."

Cons:

• "The pool is not child friendly and is about 2 degrees too cold."
• "The water was cold in the swimming pool in the morning class."
• "The rental skates are not good and uncomfortable."
• "The ice rink is huge, and gets really busy."
• "The quality of the ice ring was terrible, and the entry system is out of date."
• "The generic skate can be problematic for broad feet."
• "The worst ice ring I have been. There was no music, ice ring was not clean and when the time ended at 16:00 they were screaming to take out the ice skates in the dirt and water."

Customer Service

Pros:

• "Loved it. Staff were great."
• "I am so impressed with the services provided by Better, Streatham."
• "The staff are all exceptionally nice and helpful."
• "My experience with the front desk staff has always been positive, they're normally polite and cheerful."
• "Staff are friendly."
• "The staff as a whole took the relevant steps to ensure he feels safe and welcomed."
• "Friendly staff who are very helpful!"