Waltham Forest Feel Good Centre Reviews Summary

Staff and Service

Pros:

• "Every member of staff at the centre was so helpful and friendly."
• "The staff and classes I attend are excellent."
• "I can't thank Greta ( I think - lady with long blonde hair) enough for her patience during clip and climb session with my kids!"
• "Thank you to Gretta and other staff members who I came in contact with but didn't catch the names, you were all AMAZING and super friendly & helpful!!"
• "I find all the Staffs Especially Tamara, Esther and the Duty managers very and absolutely Helpful and very very Professional and friendly."
• "The staff are super friendly."
• "Very friendly and helpful staff."

Cons:

• "They let too many kids in so the staff are overworked."
• "This centre needs to train the receptionist. She has too much attitude."
• "Staff who work in the centre has got no idea about what they do and keep providing you with wrong information."
• "Some staff are really rude."
• "The staff seem quite miserable."
• "The staff are helpful but lack a bit of enthusiasm."
• "The staff here have extremely bad attitudes."

Facilities and Equipment

Pros:

• "Gym looks nice but has way too many unused cardio machines (bikes treadmill etc) and not enough free weight machines (squat rack etc.)."
• "3 areas in one price- soft play frame, trampolines and ninja warrior course."
• "The changing rooms especially for upstairs are great they are large with very clean showers."
• "Good array of cardiovascular machines and weights for muscle building."
• "I really liked the new build leisure center. Its very big and state of the art."
• "The centre is new and with lots of options for activities."
• "Amazing pool. 8 lanes and up to 3.7m deep."

Cons:

• "PRICES ARE A JOKE... £43-47 for only gym and swimming only is an atrocious fee to charge anyone."
• "if you came to jump on trampolines it is a complete waste of time and money."
• "Swimming pools are far too cold, especially for this time of year."
• "Sports hall is quite dirty."
• "The actual gym floor is quite small, with very limited equipment."
• "The changing room area, the lockers, the floor, the showers, the toilets, basically everything was so dirty!"
• "The gym is very untidy."

Value and Pricing

Pros:

• "Good value for money."
• "Worth every penny."
• "Cost was £18 per child which was so worth it as it included trampoline socks, an hour in the trampoline park, party room and hot food + drinks!"
• "Around £30 a month to use as much as you wish."
• "For the price, its really good!"
• "Good price I would say. Definitely cheap frills."
• "Tons of parking £1/hr."

Cons:

• "They sting you with parking fees too - which is an additional average of £5 per week if you go on a regular basis."
• "Decent gym - not very crowded because they charge far too much for it."
• "Membership is overpriced at £50 a month and they don't offer lower priced packages for specific activities except swimming."
• "Under 6 soft play area is way overpriced at £6."
• "Expensive swim and expensive car park."
• "Awful they charge members to park."
• "Very expensive softplay... non-member £7 and for members £4.95 for an hour, which is shameful and a rip-off."

Customer Service and Support

Pros:

• "The swimming teachers here all seem very kind and patient with the kids, and the dressing rooms and showers are very clean."
• "Great place to take the kids to enjoy activities."
• "Fantastic facilities. Had my son's birthday party here and it was great."
• "The staff were helpful, specially the young guy who works at the trampoline reception area."
• "Nice, polite people working here."
• "The staff were very friendly and helpful."
• "Definitely the most remarkable customer service!"

Cons:

• "The only down side is the parking situation, it’s not the centre that’s in charge but a private company called Gemini Parking."
• "The app to pay for parking is so unreliable as it freezes all the time and if you don’t pay you will receive a PCN."
• "One star deducted as the cafe is not great and could do with a better range of food/lunch options."
• "Reception said they only cover the reception and to speak to daytime admin if you have any questions."
• "No reply to phone calls."
• "Advertised a party host who was not there as they were short staffed."
• "No reply to emails."