KFC Rugby - Leicester Road Retail Park Reviews Summary

Staff and Service

Pros:

• "The staff were friendly."
• "The prople are always friendly and very helpful."
• "Friendly staff and clean restaurant."
• "Busy place but my order was brought to my table very quickly and the staff were super friendly."
• "Great service from the staff, the food was handled with care."
• "The staff at this KFC are the most unprofessional and rude that I have ever met in my life."
• "She is what is making the difference here now."

Cons:

• "The staff is 6 out of 10 friendly, 2 out of 10 fast and 10 out of 10 frustrated that they've been working there."
• "The staff at this KFC are the most unprofessional and rude that I have ever met in my life."
• "First and foremost, customer service is absolutely horrendous, rude and absolutely disgusting."
• "It's funny watching the staff behind the till as they constantly miss items off peoples orders."
• "An overly made up member of staff beligerantly dumped it on the counter infront of me."
• "The manager was absolutely useless and just as bad as them too, telling us that we were making a fool out of ourselves."
• "Girl who handed the food over was probably the rudest person your likely to meet."

Cleanliness and Hygiene

Pros:

• "The place itself is also decently clean, however the toilets should be cleaned more thoroughly."
• "Toilets OK. Reasonably clean tidy, just let down by the staff & food."
• "The place was clean and tidy..."
• "A well organised restaurant from a Covid point of view."
• "This is by far the nicest KFC I have ever been to."
• "The restraunt was clean and devoid of customers."
• "Still making some of the best change I have seen."

Cons:

• "Extremely unhygienic and filthy restroom."
• "Every KFC seems to operate the same hygiene policy, semi greasy floor tiles, tables not cleared or still dirty."
• "The loos were half flooded with water / urine (hopefully the former)."
• "Cleanliness was also a contentious issue as many staff were seen to have excessive hair protruding from their caps."
• "The toilets were disgusting had to wipe my feet after going as there was so much stale urine on the floor."
• "Dirty floor, Dirty tables..."
• "Food all over the floor, dirty tables, ice cream machine filthy, full bin bags left next to the bins, counter top machines filthy underneath, food on the floor behind the tills, toilets a mess..."

Food Quality

Pros:

• "The food was great and cheaper than expected."
• "The meal was as we remembered them - tasty and hot."
• "Food tasted great as always and I would recommend this place over others located close by every time."
• "The food was delicious and yes I've been back since."
• "The spicy hot wings and chicken is always great when fresh and hot out of the oven."
• "Food we did receive was warm enough and tasted as its usual standard."
• "The food quality was as usual, decent."

Cons:

• "The food was disappointing too zinger burger was the absolute thinnest I have seen a burger."
• "Been here a couple of times, foods never like KFC used to be."
• "Food was ok and as you would expect from a KFC but this venue is poorly managed."
• "The food was stone cold, I didn't receive my chicken leg and my girlfriend eat her chicken burger and got food poisoning..."
• "Coating on chicken is hard and tastes stale, chicken is a odd grey colour, looks dirty, and tastes disgusting."
• "The actual chicken pieces are often re-fried and dark brown when you get them, oily and jelly like texture is not nice!"
• "Has the recipe changed, I didn't get that KFC flavour that everyone likes and the chicken was a stew chicken colour, like it had been fried in dirty oil."

Order Accuracy and Wait Time

Pros:

• "We have never had a wrong order and their standards are above any other I have been to."
• "The customer service that I received to rectify and compensate for this mistake was second to none."
• "Drive thru. Chicken was good, new vegan burger was nice."
• "Will we have another KFC before next Christmas? Possibly."
• "Aw bless them. The till had broke and it was lunchtime, cars started to back up a bit but they dealt with it valiantly."
• "Ordered a boneless banquette with extra sweet chilli dipped bits, feeding myself and my two young kids. Uber eats delivered quickly and on time."
• "Even though the order was repeated back to us, once we had gotten home the order was incorrect."

Cons:

• "Large queues at checkout and drive thru. Long waiting times."
• "It's literally a 50/50 whether you get a complete order."
• "Don't support this business..they advertise open till 11pm..I got there are 21.20 to find it closed."
• "Food all over the floor, dirty tables, ice cream machine filthy, full bin bags left next to the bins, counter top machines filthy underneath, food on the floor behind the tills, toilets a mess..."
• "The car park was jammed up so it took me 10 minutes to get away."
• "I waited more then two hours to receive my food."
• "These people are incapable of getting a drive through order right."