KFC Wolverhampton - Penn Road Retail Park Reviews Summary

Staff Service

Pros:

• "The KFC from Penn Road is in my opinion the best around. I went to Jamaica for a holiday and the KFC there is outstanding. This KFC comes close in comparison and the staff are friendly and very accommodating."
• "Girl on front desk was polite and happy."
• "Very helpful staff. We didn't know the area so they helped us get a taxi."
• "I had to say THANK YOU to HAMZA for his kind assistance, with my order."
• "Brilliant experience the staff here are exceptionally helpful (carol) they even helped with putting the KFC app onto our phone it was a pleasure to visit and the food was exceptional as you always expect from KFC."
• "Good to see the young people working there smiling too."
• "Staff members 'Charl' and 'Katie' were exceptionally helpful within my order."

Cons:

• "No exaggeration they get my drive through order wrong 80% of the time!"
• "This franchise is run so unprofessionally and no effort is made to improve the service even after contact is made."
• "Staff have no manners."
• "Staff is extremely rude."
• "The staff only interested in delivery orders and not serving anyone at the till."
• "Staff is rude all they blame each other for order not been ready throwing food in the bags like we throw bin bags in the bin."
• "The staff are rude they have no manners at all service is really slow i walked in and ordered and waited 20 minutes for 2 snackboxes and 2 krushems."

Food Quality

Pros:

• "The taste of food is nice as always."
• "Really enjoyable visit 😍👍👌"
• "The food was hot and fresh."
• "So yummy that as it's been years since I had KFC the flavour is still there a shocker actually and so delicious."
• "The Malteser crushem thing was tasty. It actually tasted like Malteser and the ice was fine."
• "The food was as good as always (Its always been the best KFC around here)."
• "Food was good as normal."

Cons:

• "The chickens are quite small."
• "Popcorn chicken nearly choked my daughter as it was so dry and hard!!!!"
• "The burger was beyond cremated, over fried and dry not to mention i think a steam roller had ran over it prior to that."
• "Boneless breast chicken coating bizarrely and insanely salty...completely inedible!"
• "The chicken was dryer than ghandis flip flop."
• "Chicken was an absolute grease fest, sloppy soggy fries."
• "Hot wings were dry, felt like it was recooked a few times."

Cleanliness

Pros:

• "The restaurant is very clean and tidy."
• "Solid KFC with bins that don't have the flippy covers which throw all your rubbish back at you when you try to bin it. Despite that, I didn't see a single fly."
• "However, the restaurant is very clean and tidy and the staff are very welcome."
• "Had a lovely meal inside the restaurant. Everything was spotless and the food was delicious."
• "The store was cleanest among the other KFC stores I visited recently."

Cons:

• "The place looked tired and far from clean."
• "Every time I go it's the same thing tables are not clean mess on the floor and the staff are not very quick and efficient."
• "Toilets are dirty they need a good clean."
• "The restaurant is appalling inside tables left uncleaned food on the floor."
• "The tables weren't clean. The toilet was much worse. Smelly, dirty and weirdly spaced."
• "Most of the tables was dirty and no napkins and my partner told me that the women's toilets had cobwebs in all corners and dirt on the floor and the mens was even worse."
• "Tables are all filthy, toilets smell offensive."

Order Accuracy

Pros:

• "Yet when I've ordered online for delivery, or gone into the shop, the order has been spot on each time."
• "Also, food was ready almost immediately after ordering! It was a large order. Very impressive."
• "The order was ready as soon as I paid."

Cons:

• "Missed half of our order off! We ordered a party bucket, surely they should know exactly what's included."
• "Ordered food on their app, was meant to have 8 fillet bucket for free and they have only sent out the food that I've paid for."
• "This KFC store managed to mess up the order missing out on items that had been paid for."
• "There is always something missing off the order when I've brought the food home."
• "Missing items from what I ordered. Should have checked before I left and not when at home."
• "Sides and other items missing from order."
• "Order always has something either missing or wrong."