McDonald's Reviews Summary

Cleanliness

Pros:

• "The tables were clean and staff were seen to be actively keeping the restaurant area clean."
• "Staff were very good at wiping tables, emptying bins and keeping the toilets clean."
• "Two members of staff in the section we were seated were cleaning surfaces and removing the waste."

Cons:

• "Very untidy. Tables not cleaned or wiped in the half hour I was there."
• "Toilets were closed."
• "Very dirty place, rubbish and food all over the floor and tables."
• "Chips are always undercooked and burgers barely warm and stacked like the leaning tower of pisa."
• "The toilets had not been cleaned for quite a while by the looks of them which is definitely worrying."
• "Absolutely shocking, the place was filthy, the food cold."
• "This Macdonalds is tatty and run down, bit like Wrexham lol, it's actually quite unclean too."

Service

Pros:

• "Great service. Liked the fact they done my order within 10 minutes."
• "Very efficient and professional service, the lady at the door was friendly and helpful."
• "Excellent service by a lady called Jean."
• "Very quick service even tho it was quite busy."
• "excellent service and friendly staff."
• "Friendly and polite staff.. Gets a little busy at peak times due to the location but it's still fast and efficient service."

Cons:

• "Waiting can be time consuming as some days you can have 30+ people waiting for orders."
• "Appalling service with staff busy talking about personal matters while food is left going cold while customers wait."
• "A word of warning on prices, don't be surprised if you are charged more in this restaurant."
• "Extremely poor slow disrespectful service."
• "Really. Really poor. Service. And attitude from staff."
• "Wouldn't call it fast food at all, waited 20mins."
• "The staff laugh and say what can we do?"

Food Quality

Pros:

• "The food here is generally prepared quickly and to a good standard."
• "The main thing was the food was good, and we satisfied our need to eat."
• "Food is usually hot and well presented."

Cons:

• "Just had delivered the most disgusting meal I've ever had, a big mac meal ordered bacon on the big mac which was raw and the burger and fries were cold."
• "What an absolute mess of a meal. Food was cold, missing sauce we paid for."
• "Food badly prepared, chips cold, no sauces, order wrong."
• "Ordered through the mc delivery app, food was wrong again."
• "All items were incorrect except for 1 drink, phoned them up and they tried to say it was the delivery driver's fault even though the receipt on the bag had my order on."
• "Made me and my girlfriend violently sick never eating here again."

Facility & Location

Pros:

• "Managed to get car park space right outside which is very lucky."
• "It's well situated in the centre of Wrexham."
• "The restaurant is in a very convenient location for people going into Wrexham to do some shopping as it is near many shops and it is not too far from the bus or train stations."

Cons:

• "Full of pubescent teenagers looking for a hang out, homeless looking for some warmth and families looking for a weekend treat with the kids."
• "Unfortunately due to the amount of delivery driver pick up again at peak times parking near this restaurant is very restricted."
• "No parking, no drive through, toilets could be more clearly sign posted and it's upstairs which limits who can use them."
• "This Macdonalds is tatty and run down, bit like Wrexham lol, it's actually quite unclean too."
• "When I asked for the disabled toilet, the man sort of shook his hand in the direction of the toilets upstairs."
• "The staff are fine and place seems clean however I cannot take my children there are there is nowhere to sit with a pram."
• "The fact it has security in evening times should say it all."