Big John's Reviews Summary

Customer Service

Pros:

• "The lady on the counter was very friendly and bubbly and she should be promoted or in line for the next position."
• "Surprised by the place! Been past a few times inside needs slightly updating otherwise staff brilliant friendly and quick."
• "The manager was so rude to me, doesn’t know how to talk to people respectfully."
• "The food is good but my only complaint is that when you order on the app they don't read the notes that you can add on."

Cons:

• "I'm literally fuming while typing this. The Hot and Fiery Loaded Chips i just ordered was terrible."
• "The manager was so rude to me, doesn’t know how to talk to people respectfully."
• "Staff rude, ordered for delivery for 6.30 wasn't there by 6.55. Called in to get attitude, told was 2 mins away."
• "Ignored on arrival, the guy who took our order got it wrong, food was dry and kebab was missing salad/sauce."

Food Quality

Pros:

• "The fish was quite big and rightly so at those prices! It's probably so expensive because it's a chain and there's a drive through."
• "I absolutely love Big John's, outstanding value for money, the burgers and pizzas are my favourite and always made fresh to order in front of you."
• "Can’t really answer on the atmosphere as we used the drive thru, but the food just hit right, it’s been a longtime since I’ve had takeaway."
• "The food was good. Service was excellent. Something we ordered had finished. Worker said we have to wait 15 mins. 20 - 25 mins later we get food."

Cons:

• "The worst takeaway in west brom period. High prices for nothing. Their prices keep going up and the quality goes down."
• "Food is good as usual which is standard in all the branches. Wide selection of food from donner meat, tikka meat, burgers, grilled meat and pizza."
• "Had the fish and chips and a chicken donner, the food was very tasty and chicken donner was not as spicy as other places which in my opinion is way better."
• "The tables were dirty, service made no effort to communicate clearly and food was sub-par."

Hygiene and Cleanliness

Pros:

• "Food was fresh some odd chips were bit black other than that restaurant was clean and quite for a Sunday evening prices have creeped up."
• "Great location with spacious seating. However seems to have gone downhill over the past few months."

Cons:

• "This place food gave me food poisoning and I was hospitalized due to the excruciating pain I was suffering with after eating from there."
• "ACCESSIBLE TOILET ABSOLUTELY FILTHY!!! If they lack basic hygiene standards in public areas, I dread to imagine what it's like behind the scenes."
• "Place was absolutely minging, filthy tables, booth chairs not wiped, got order wrong then gave us uncooked chicken."
• "Their hygiene is questionable. The place is dirty too. Last time I was there my pizza dough fell on the floor and it was picked up and used for the next customer."

Value for Money

Pros:

• "Always trusted quality and service, and happy to pay more for good quality and quantity of food, unfortunately food quality has not been the same."
• "I paid less than £10 for two double cheese burger meals with chips and drinks. You'd pay nearly double that for the same amount of food in McDonald's."
• "Chips were the star of the show, freshly made and cooked to perfection, salt and vinegar perfectly. 10/10."

Cons:

• "The worst takeaway in west brom period. High prices for nothing. Their prices keep going up and the quality goes down."
• "Had to put 1star as to put a review. Ordered meal and mushy peas... Approximately 1/2 table spoon of mushy peas."
• "The only negative thing is that they charge 50p for small pots of sauce while other branches of Big John's don't."
• "The food is ok but the service is poor. Good luck going to the drive-thru where there's one person who is taking the orders."