Amber Cars Reviews Summary

Booking and Reliability

Pros:

• "Great automated system. Booked two journeys in advance and received confirmation text."
• "Taxi arrived on time and then waited 15 mins since our baby sitter was late."
• "Driver was very friendly, obliging, prompt & ensured I was on time."
• "Used the prebooking system many times for very early morning taxis to the train station and I am pleased that they have turned up on time every single time."
• "Booked taxi from Premier Inn to Sovereign Square. On time, no problem."
• "Used their taxi service many times in the past week. Cars always arrived on time."
• "I was so pleased when my taxi arrived on time."

Cons:

• "I pre booked a taxi to pick us up after a wedding 5 days in advance... The taxi never arrived."
• "Booked taxi at 1pm for 4.30 pm using the app. The taxi did not turn up."
• "Absolutely disgraceful. PRE booked a taxi. Never turned up."
• "Pre booked a cab for Saturday night, 12.30. Did not arrive."
• "Booked a taxi and it didn’t turn up."
• "Absolutely shocking! Did a return booking from Leeds Bradford airport for a 7 seater each way. They didn't turn up for the return pick up."
• "Never use Amber cars! This is the second time we have attempted to use them and no car has turned up!"

Customer Service

Pros:

• "The Amber driver took me right to my car & waited till I got in my car which was very kind of him."
• "Cannot fault the drivers, always friendly, courteous and helpful."
• "Drivers were courteous and communication via text was good."
• "welcoming helpful friendly driver."
• "Your drivers are polite and professional."
• "Each time the drivers were friendly & very helpful (my lad uses a wheelchair)."
• "Taxi driver was super helpful, put my cases in the car for me and then helped me out at the destination."

Cons:

• "This taxi driver should not be allowed on the road, he is a danger to other road users."
• "Driver refused to accept a card as he claimed that previous payments for his services were not forwarded on to him."
• "Office staff are absolutely awful."
• "He called me a liar and then set off and drove back past us, literally 5 mins later with a car full of passengers."
• "I called the 'office' and the guy dismissed me as drunk, was rude and didn't care."
• "Condescending, aggressive, arrogant, threatening to block me from his cab company."
• "The guy on the phone was the rudest man I have ever spoken to."

Pricing and Charges

Pros:

• "The app is so easy to use."
• "Very polite drivers, decent prices and very easy to use app."
• "Prices from Headingley to Leeds city centre the cheapest we’ve ever paid."
• "Far cheaper than Arrow taxis based at the airport."
• "Drivers very friendly helpful, don't rip you off you feel safe drive properly and with care."
• "Price was ok."
• "Spotlessly clean cars."

Cons:

• "Was Quoted £50-55 for my journey but when the money was taken out of my account they had actually charged me £91."
• "He then charged us £57."
• "A very unscrupulous business... However, at the end of the journey, the driver showed me the meter and demanded GBP 20 more than the agreed upon price."
• "They quoted £50 for the job... On Friday they charged us over £300."
• "Booked a trip to manchester airport for my wife this morning (sunday 6/11/22) via app couple of days ago......fixed price quotation £85 received via email...Journey completed this morning....£108 ???????."
• "Was charged £18.90 by the driver! Was told he couldn't change the fare as it was on the meter."
• "Careful when going to the airport! ... every single time the driver has asked us for an extra cash payment on arrival."