Address: Great N Rd, Bawtry, Doncaster DN10 6DG, United Kingdom
Phone: +441302710366
Rating: 4.2
based on 127 reviews.
Customer Service
Pros:
"Special mention to the two gentlemen that went out to look for it with me and to the lady behind the desk in the sales department she went above and beyond for us when she didn't need to."
"Thank you to Debbie Colbeck of the sales team for making the exchange of our existing caravan and the purchase of the new so trouble free and the small requirements where resolved in such friendly, polite and professional it was a pleasure."
"Helpful staff, no pressure to buy when shopping in the caravan shop."
"Excellent Service and Handover from Vicky. A very happy soul who made us feel at ease with her expertise."
"just like to say thank you to Ian Womack sales manager at yorkshire caravans for his help."
"The guys in aftercare and Warranty also manager Ben have done a brilliant job 👏 helping us out nothing too much trouble can't thank these guys enough for the service they provided was excellent."
"What lovely, friendly and caring staff. Nothing was too much trouble."
Cons:
"The impression given is that the staff are there for their benefit, and not for the customers."
"Terrible service I phone to speak to service when my caravan was leaking all I got told was someone would call back I tried twice and told same again."
"Really poor. Never checked finance documentation, so didn't realise finance company had got figures wrong."
"Just spoke to a very abrupt, unhelpful, rude female at Yorkshire Caravans to chase a new tap for our £40k Coachman caravan."
"As soon as they get the money for a caravan they don't want to know if there is any thing wrong."
"Average reception to be honest. Spent ages looking for something, no staff came to help."
"A number of staff have bad attitude towards customers."
Purchase & Aftercare
Pros:
"We bought a nearly new Caravan from the team. No hard sell, just good honest advice and no pressure to buy."
"We found a newer caravan at another establishment, at a price that didn't require us to sell our souls."
"Visited today and received some excellent advice on awnings and they have plenty on display, we came away with a great deal on one along with lots of other items for our new caravan so well worth the trip."
"Absolutely brilliant service. On holiday and my friends awning ripped. None similar locally so rang our local centre and explained the urgent need."
"I would have no hesitation in recommending Yorkshire caravans to anyone."
"Both Debbie Colbeck and Vicki Wiltschinsky-Webster are a credit to their business and Yorkshire Caravans and we are indebted and grateful for the help they have given us."
"With our second van we had a few hitches but after sales went above and beyond to sort out everything."
Cons:
"I have had almost 4 years of the worst purchase experience in my life. Bought a new Swift Conqueror 645, Over £26,000 and I have never had a trip in it where something hasn't fallen off or stopped working."
"Went to Yorkshire caravan as local, what a mistake, First buying the van was easy, on stock but told we could not have it for 5 weeks as had to hand it over."
"David Hartshorne told me that if I do not like the way their company is dealing with it we should end the relationship now."
"Very frustrating. Should have picked caravan up and given wrong sort code."
"Went too look at a caravan they wanted a £500 holding fee and I paid the money in the late Sunday afternoon first thing the next day cancelled the order and just get the money paid is non refundable even though not told that avoid at all costs."
"Took delivery of NEW caravan, some wires not connected and tyres pumped up to wrong pressure, 42 instead of 55."
"Disappointed in warranty and after sales we got a new caravan last year and first time out our back window fell out."
Facilities & Stock
Pros:
"Plenty of stuff in stock, wanted some Isabella spares for my carbon awning poles and at a good price."
"They stock a large selection of new and used caravans all of which are open for viewing as well as a large very well stocked accessory shop."
"Ordered a couple of awning chairs & other accessories. Kim in the accessories dept was very helpful, professional & friendly."
"Ordered windbreak from them, and they had it ready for collection when I got to their shop."
"Great place to store our caravan."
"Great display of brand new caravans of different makes also have good stock of older vans for sale...staff are friendly and there is an excellent cafe on site and toilets."
"Good selection of outdoor equipment in the shop, but stock levels are low due to resupply issues."
Cons:
"After checking opening times, to be till 6pm, we had turned up at 5.05, most of the caravans were locked."
"Bit disappointed this visit. Caravans locked so couldn't get to see inside."
"The salesman had forgotten we had supplied information regarding our trade in van. We waited all day after a long journey from Scotland to collect the van."
"We checked the website for stock of an item. It was showing in stock. Went to shop there wasn't any."
"STAY WELL CLEAR SHOCKING AFTER SALES"
"Been several times to Yorkshire caravans and never had a problem, however I have emailed them twice now just asking if they had a particular awning on display and not had a reply, awful customer service."
"Terrible, overpriced and all are locked except the few indoors so you can't have a leisurely look around in them."
Cafe & Food Services
Pros:
"Delicious array of food - spoilt for choice. Everything looks yummy and everything I've ever tried has been delicious!"
"For all the breakfast lovers out there, you have to go here! Amazing breakfast, using fresh and locally sourced produce."
"I prefer to slip away for a coffee and snacks in the cafe adjacent to the shop."
"This cafe is a little gem once found… Very cheerful staff and friendly, service was great and kept checking on us the whole time we were here… the food was lovely… a nice atmosphere and very clean!"
"The coffee shop is always worth a visit, with polite and friendly staff."
"The cafe staff are so lovely, welcoming and friendly. Reasonably priced food and drinks, and plenty of space outside to eat it."
"Food was lovely, my friend had a fish finger sandwich and I had a brie, bacon and cranberry panini, both were served with salad, including coleslaw and a generous portion of chips."
Cons:
"Great place to store our caravan. But I had a negative experience in the cafe several months ago."
"Just beware of the ploughman's lunch for two in the cafe! Take two more friends to help you with it!"
"Sadly however the service was mediocre."
"Never met 2 lady's in the lesuire shop as miserable in all my life not friendly or helpful at all."
"Most of the caravans were locked, and as we were looking around, we were nearly locked into one, tried to ask for some info, only to be cut short."
"After a 10min wait we walked away in disgust, sorry guys you've lost a potential £18,000 cash sale!!"