"Obviously understaffed and struggling!! Staff are doing their best, being polite and reassuring customers."
"We called at the drive through it was extremely busy, but the line of cars was dealt with quickly."
"Good friendly staff, we have always had pretty good quality KFC here."
"Staff have always been friendly especially a guy called Liam he has served us quite a few times now via the drive-thru."
"The staff where very frendly and despite getting ready to close where very helpful."
"This company are experiencing serious difficulties nationally but the staff greeted me with lovely smiles and welcome."
"Really good service and the guy who took our order was very pleasant and had a good product knowledge."
"Served by James who was very polite, helpful and quick service, food was perfect."
Cons:
"Service was shocking! Opening times need to be reviewed seemed to have closed doors early!!"
"Had to ask the manager to send someone to clean tables so we could sit down."
"Been tonight (6th of January) The lad serving had a bad attitude, barely acknowledged us."
"The cashier did not pay any attention to what I was saying because he was too busy looking at the door and muttering stop coming in."
"Staff locked the front door whilst guests were inside, with no explanation to us meaning only way to leave was through a fire exit."
"Service was terrible, asked if they catered for gluten free, and was told very rudely 'nothing was available'."
"Service was terrible, asked if they catered for gluten free, and was told very rudely 'nothing was available' without offering any alternative."
"Ordered the food and waited but I'm ordering I altered the meal purchased and was expecting it to arrive together only for me to ask where the other items were and she said it was a separate order."
Food Quality
Pros:
"Food was actually good. Service is the issue."
"Good friendly staff, we have always had pretty good quality KFC here the only thing I will say is our last visit the hot wings were only hot in temperature not in spice!"
"Food quality is good with fast service. Big improvement over last 12 month so would happy to recommend this KFC to anyone that asked."
"Had such a nice fresh meal from the drive through with friendly staff and quick service."
"This is the best KFC I've been too. Travelled from Norfolk and staying close by. Ate in feeling Vivid safe as clear signs for face coverings; signs on table confirming it had been cleaned; appropriate one way system."
"Like all the KFC's that I frequently enjoy going to, the one is Oswestry has perfect Popcorn Chicken and Fries with Gravy and a bottle of Still Water whenever it comes to eating in OR having takeouts."
Cons:
"Absolute shambles! Everything was cold, but the beans were hot but I had to drink them because of no spoon."
"Average food. Fairly certain it made both of us unwell."
"First a 25 minute wait and then when we got the food there was only legs in the bucket and the spicy wings had blood in the meat."
"Had a take out through Uber eats, came freezing cold, chicken wasn't even coated and chips soggy, just absolutely Minging food."
"Food shocking, Chicken swimming in grease. The cleanliness of the place was discussing bins overflowing waste food all over the tables and floor."
"The chicken was so greasy that you picked it up and dripping everywhere cooked in burnt oil chips, absolutely vile."
"If you enjoy KFC then happy days. When the rice box first came out it was great but now half rice half salad, that bit was ok but the chicken was hard and tasteless."
"The incredible shrinking Chicken!. KFC must take people for mugs if they think we don't realise the sizes haven't reduced. The large pieces have disappeared from buckets, now mostly small and medium only."