Dental Beauty Greenwich Reviews Summary

Reception Staff

Pros:

• "Reception staff are really polite and very sweet."
• "The reception team is very friendly and helpful."
• "Ade at the reception is also amazing, and always makes me feel welcome and cared for."
• "Loving the new reception area and layout, it means far greater interaction with the staff who are fantastically helpful and friendly."

Cons:

• "Keeping the phone ringing, I walked in to see the receptionist ignoring my call."
• "Total dishonesty, unprofessionalism and a complete waste of my time."

Dentists and Dental Services

Pros:

• "Dr Kemi is also very good. Explains things clearly."
• "The dentist Dr Wong was amazing!"
• "Dr. Tony and his assistant were so gentle."
• "Honestly cannot complement this dental practice enough."

Cons:

• "My hygienic appointment was cancelled by the clinic after being booked."

Environment and Cleanliness

Pros:

• "The environment is clean, looks nice."
• "The place looks clean and professional as you would expect."
• "I am so impressed. The new look is great and the new owner is lovely."

Experience and Recommendations

Pros:

• "This is by far the best dentist I've been to. Definitely recommend!"
• "This is honestly the best dental practice out there. Highly recommended!"

Cons:

• "Not coming back..."
• "Will be reaching out to management to relay this and hope to receive better treatment from them, than their receptionist."

Management and Staff Interaction

Pros:

• "Top quality service every time and seeing the amazing Jo whose customer service and personality are second to none always makes my day!"
• "I received excellent service and had the pleasure of meeting the manager who was so helpful, reassuring and very knowledgeable."

Booking and Appointments

Pros:

• "Very easy to book appointments over the phone, waiting time minimal."
• "The booking procedure was straightforward and I got a text reminder of the appointment."

Cons:

• "I called at 9am the next day, to be left on hold for 22 minutes."
• "I mentioned to her that I'd been told to call, had been left on hold for 20 mins so now had to come in person to arrange, to which she said 'phone didn't ring, no more appointments - call 111'."

Treatment Experience

Pros:

• "My hygienist was friendly, skilled, and patient- I feel she transformed my teeth."
• "Dr Zahra was absolutely lovely and very informative."
• "Professionalism at his best, Doctor Wong made me feel very comfortable."

Cons:

• "They asked me to come back again to complete a filling because they had gone over time."
• "Terrible experience - now posting a few months after treatment as I need to book another dentist for a standard clean & remembered how bad this place was."

Customer Service

Pros:

• "Fantastic service, all staff are friendly and helpful."
• "The receptionists were very helpful in booking me to be seen on the day."

Cons:

• "Turned up for my appointment, waited 23 minutes to be told my dentist had phoned in sick."
• "They then promised to call me later that day to rebook and didn’t."

Professionalism

Pros:

• "Everyone is very nice at the clinic and they make you feel at ease."
• "I am very pleased with the ConfiDental Clinic."

Facility and Equipment

Pros:

• "The place is spotless."
• "The clinic is new and looks smart."

Punctuality and Scheduling

Pros:

• "I was able to get an appointment really promptly, which I wasn't expecting."

Cons:

• "I was asked to come back in 6 weeks because they were fully booked."

Cost Transparency

Pros:

• "The staff at the front desk are friendly and knowledgeable about the procedures so will plan all your appointments in accordance to time needed."

Cons:

• "After the visit they told me I have to book another consultation with some other specialist for another £50."
• "One minor detail the practice could think about is to better estimate the costs during the dental check."

Overall Satisfaction

Pros:

• "Always a positive experience - the staff are lovely and the dentist is absolutely lovely."
• "Would absolutely recommend, and thank you so much for making me feel confident to properly smile!"

Cons:

• "This is a practice that puts money before reputation and any business that does that is not a good business."

Dentist and Hygienist Expertise

Pros:

• "The dentist, Laura, showed me my x-rays and explained where I needed a couple of fillings."
• "Dr Patel is highly competent, very patient when faced by tricky problems and also incredible gentle."

Cons:

• "The shambolic experience has left me feeling deflated, annoyed and in agonising pain."

Customer Service Follow-up

Pros:

• "They even called me a few days after to see how I was doing - a nice touch."

Cons:

• "No follow-up after a distressing appointment."
• "I was promised a call back about my complaint which never came."

Communication and Information

Pros:

• "They explained everything to me in great detail."
• "Great communication by the team."

Cons:

• "I was given no information post-surgery on care or what to do if there were any issues."

Emergency Appointments

Pros:

• "They fit me in for an emergency appointment, which was a relief."

Cons:

• "I called for an emergency and got an appointment for 3 weeks later."