Odontica Dental Clinic Reviews Summary

Professionalism and Expertise

Pros:

• "Laura is very professional and always listens to my concerns and gives great follow-up advice."
• "Laura is very experienced, knowledgeable, and gentle."
• "The whole team at Odontica are fantastic and I've had nothing but positive experiences."
• "My daughter had an amazing experience with Dr Viktorija, she was very professional and made dental treatment plan before treatment for her braces."
• "Dr Viktorija Simkute and Laura Bartkeviciene are by far the most talented, knowledgeable and attentive dentist and hygienist I have ever had."
• "The dentist I saw was so professional, caring and gentle snd put me at ease and explained everything really well."
• "The staff are polite, friendly and kind, with a sincere willingness to assist."
• "Dr Chien at Odontica is friendly, relaxing and very good at her job."

Cons:

• "The worst hygiene clinic! Stay away if u value your money and the service you expect to receive."

Patient Care

Pros:

• "Throughout the process she was very caring, communicating what will happen next."
• "The hygienist was also brilliant, really friendly and professional and gave me lots of tips on oral hygiene and future care."
• "Dr Chien has been an absolute star at helping me get back to normal she is very nice, very thorough, personable,patient and just makes the whole experience very less daunting."
• "Had avoided the dentist for three and a half years but after a mid-lockdown panic I decided to go and was greeted by a smiling Dr Chien Yee Foo, who remembered me despite the long time."

Cons:

• "I went to see experience Laura and she wanted to charge me full price again."

Atmosphere and Staff Attitude

Pros:

• "Receptionist was welcoming, overall very friendly atmosphere."
• "Nicole at reception is absolutely wonderful. She has such a cheerful and friendly disposition."
• "I can tell this is an excellent practice as I visit it regularly. Girls at the reception are very friendly, always smiling and polite."
• "Lovely, friendly welcome from the reception team whenever I visit."

Communication

Pros:

• "They are just very professional and friendly and just make you feel cared for and in good hands."
• "The dentist is truly amazing - he takes the time to explain everything thoroughly; issues, treatment options and prices."
• "Dr. Chein has restored my trust in dentists. She explains procedures every step of the way."
• "I have to go back for two root canals and now feel confident I have found the best dentist and clinic available to me."

Cons:

• "After explaining that she must be joking and that I won't see that Laura again! sonnel then says she will book me in with experienced Laura."

Treatment Outcomes

Pros:

• "I’m always happy with the standard and quality of treatment with Laura."
• "All the work she has done is absolutely brilliant, root canals fillings crowns the lot!"
• "Great experience, very welcoming team and Dr Chien is by far the best dentist I ever had."
• "Can’t recommend hygienist Laura V highly enough - she was a joy to visit, Laura worked meticulously and I had no pain at all, the results are outstanding."

Cons:

• "saw a dentist with the same pathetic company 2 days after hygiene clean.. dentist Anna asks me the last time I had a clean i responded 2 days ago and she stated it was a terrible job."

Customer Service

Pros:

• "Thank you also to the front desk ladies for always being very helpful and welcoming."
• "The receptionists are always on top of their game with the customer service and hygiene protocol."
• "I had a couple of questions after my treatment, which I emailed through to the reception team and my dentist (Dr Chien Yee Foo) personally called me back to answer."
• "Highly recommended. The staff are friendly, helpful and really take the time to explain everything they are doing."

Cons:

• "The surgery refuses to pay me money and when I question them why the pathetic dentist principle calls the police on me."

Overall Recommendation

Pros:

• "Highly recommended."
• "Would really recommend them!"
• "I would highly recommend you to attend to this practise."
• "Would highly recommend to anyone, especially Dr Chien Yee Foo!"

Cons:

• "Needless to say but defo not returning to this terrible place."