Brecknock Dental Reviews Summary

Professionalism of Doctors and Staff

Pros:

• "The doctor is very professional and gives you all the information needed."
• "Dr Evie & Nurse Keyla when I had a terrible toothache...she had thoroughly explained the reasons behind it."
• "Dr Aysha was amazing and she’s so good at her profession."
• "Dr Evie explained what she was going to do the whole way and made me feel totally at ease and was very gentle."
• "Charlotte is very thorough, knowledgeable and extremely honest."
• "Dr Neil Maroo and Nurse Fran, who have both been amazing and supportive."
• "Dentist Evie, and dental assistant, Keyla are the best duo combo at this Dental Surgery."
• "Dr Evie and Nurse Fran are amazing. Very thorough, excellent bedside manner."
• "Dr Jo was very helpful, attending to the problem and also giving careful explanation."
• "Dr Younis and her dental nurse were so lovely and the hygienist I had was also amazing."
• "Dr Evie and Nurse Keyla were really lovely and made me feel at ease with their professionalism and knowledge!"
• "Dr Charlotte and Nurse Julie... Straight away they put me at ease."
• "Dr. Evie did an amazing job with my teeth and made me feel really comfortable."
• "Dr Evie & Nurse Keyla have done a brilliant job on my lower teeth."

Cons:

• "Treatment OK, but it takes the practice months to send me the completed dental claim form my insurance and I am having to follow up multiple times."
• "Dr. Neil and his assistant which was a lady was rude and not welcoming at all."
• "There was no welcoming to us, dr. Neil was the doctor that complained to me."
• "Founds receptionist very rude, asking private questions very loudly In front of others."

Quality of Dental Care and Treatment

Pros:

• "I can finally smile for the first time in 20 years. Life changing."
• "I’m very nervous and Evie and her wonderful dental nurse made me very relaxed and my dental work looks wonderful."
• "The service was excellent. Really clean facilities to match the service."
• "I saw Jo the dental hygienist, an excellent appointment, well worth the 5 stars."
• "Dr Venesca is such an angel and the best of best. She makes every process look easy."
• "The dental experience is the best you can expect."
• "Dr Aysha fully explained me the treatment plan and answered all my questions in detail."
• "Dr Evie is very professional and highly skilled and always makes me feel at ease."
• "The dentist was quick, the process was painless and I’ve been a customer here for 20 years."
• "I would highly recommend the invisalign treatment the whole experience was easy and almost pain free."
• "Dr Evie provided invaluable help and advice on various treatments, going above and beyond."
• "Was given pain relief and a referral."
• "I had several extractions which has meant alterations to my gums during healing."
• "I’ve been suffering from a tooth for a year (!)...Brecknock dental is the only place where my pain was taken seriously."
• "I recently had some composite bonding and teeth whitening done by Aysha and she was just brilliant."
• "Just finished my Invisalign, with Neil at Brecknock dental. Smooth from start to finish."

Cons:

• "Upon visiting my dentist I learned that the procedure had been conducted poorly, so that a hole remained in the tooth which was still temperature sensitive."
• "It took a while to see him because of lack of available appointments but he is great."
• "They take a long time to reply emails and sometimes you won’t get a reply at all."
• "Booked a hygienist visit and paid £30 deposit... Receptionist there had the cheek to call me and ask me for the rest of the money for the appointment."

Customer Service Experience

Pros:

• "I am very happy with the quick and amazing results."
• "The whole team is super friendly, helpful and always put me at ease."
• "Reception staff are always very kind and helpful on the phone when making an appointment too."
• "The receptionist was so lovely and welcoming."
• "Receptionists were really nice & the dentist & the dental nurse were great!"
• "I never write google reviews but as I had such a great experience with Brecknock, I felt obliged to."
• "Managed to get appointment at short notice, which has not always been easy for me previously."
• "I've been with this dentist for over 10 years and staff are always so lovely. Debbie and others on reception are brilliant too."

Cons:

• "They had me waiting on hold for 45 minutes!!! This is bad customer service."
• "When I complained to the receptionist lady she did not reply at all she did not even apologise."
• "I will seek other dental practice who at least respect the human being."
• "Complaint made to trading standards, never going back there again."

Pain Management and Comfort

Pros:

• "Jo is so attentive and sensitive to your needs."
• "Absolutely delighted with Dr Evie at Brecknock dental...made me very relaxed."
• "The nurse expertly made an Xray of my mouth and jaw...made me feel at ease during the procedure."
• "Dr Aysha...kept asking me if I was okay which really calmed me down."
• "Would 100% recommend Dr Evie for any nervous patients. They truly went above and beyond."
• "Was able to identify my cause of toothache and stop the pain immediately."
• "Everything was clearly explained to me and I was made to feel at ease."
• "Very quick and attentive emergency treatment here (NHS)."
• "First time ever meeting Evie and it honestly felt like I’ve known her my whole life."
• "The work was carried out with kindness and consideration, so I did not feel any pain."
• "Dr Evie was wonderful made me feel comfortable."
• "I was seen by Dr Evie and Nurse Keyla who were both very comforting during my visit."

Cons:

• "Despite the anaesthetic I could feel a bit of pain but it was bearable."
• "I’ve been in pain ever since I had a filling done here."
• "The local anaesthesia didn't seem to work well and I felt quite a bit of pain during the procedure."

Overall Satisfaction and Recommendations

Pros:

• "I have been a patient at Brecknock Dental for many years and would not think of going anywhere else."
• "I would recommend this dental practice to anyone."
• "The service is top-notch, from the time you walk in, till the moment you leave, every single staff member is professional and welcoming."
• "Brecknock Dental has been consistently great, highly recommend."
• "I had such a fear of dentists before coming here but now I wouldn’t go anywhere else."
• "Extremely happy with the services provided, always left with a smile on my face (literally!)."
• "I can't recommend Dr Aysha and the Brecknock Dental team highly enough!"
• "Have recommended to all my family and friends."
• "Every single staff member from the receptionists to the dentists are absolutely brilliant."
• "5 star treatment, would definitely recommend."
• "Always a pleasure visiting Brecknock dental, even for someone who is nervous about dental work."

Cons:

• "Unless this practice changes I can’t see myself returning."
• "After my experience, I would not recommend this dentist."
• "The aftercare was non-existent, they did not follow up after treatments."
• "I felt rushed and not listened to, wouldn’t recommend."