Halfords - Dartford Reviews Summary

Customer Service

Pros:

• "Was assisted by the delightful Leonie, she sorted everything out for me."
• "Took a friend’s bike to this store and saw a very nice man called Charlie, remarkable man couldn’t do enough to help me and knew he’s stuff."
• "The young guy on the till was very helpful calling someone to assist me."
• "Talia saw me looking frustrated and instantly came to help me."
• "Expectional customer service from the young blonde man, who checked my car and fitted my number plates."
• "Dominic was very helpful and sorted the issue which turned out to be just a loose connection and no charge."
• "Very helpful and friendly service have been going there for a number of years and never had any issues with them 5star."

Cons:

• "Definitely wouldn't recommend Halfords, they are not really bothered how they complete their work & they didn't do the job properly."
• "Always short for staff and my kids bike got fixed wrong."
• "Good stocked shop, hard to find a member of staff, when i managed to find a member of staff, he was very unhelpful."
• "I wouldn't recommend this place as I felt that they don't care about customers and they just want to make money."
• "The staff on the day were also very unhelpful."
• "Halfords does not employ full time mechanics, only clerks who do not have great training."
• "I was asked by a customer service rep yesterday to bring my bike into the store today to have it fixed... Horrible customer service..."

Store Experience

Pros:

• "A good spacious modern Halfords branch situated on the ground floor and perfectly placed for parking and wheelchair disabled access."
• "Store was clean and tidy, All the staff looked busy stocking shelves and cleaning but still took the time to say hello."
• "So car is topped up, fixed, all within 5 minutes of walking in the store."
• "Every part of the service I got from Dartford store was great."
• "Had great service from staff in store Heath Lane."
• "Store is at an convenient location with plenty of parking."
• "The store was Covid environnementally safe. Social distancing was observed during my visit."

Cons:

• "Haven't heard anything yet. Will not be using them again."
• "Now I have to wait for someone at the store to refund my money."
• "Everyone was 'hanging' around at the back of the store."
• "I never like to give bad review but this store worth 0 stars."
• "Horrible experience always...for sure I will not coming back here again anymore."
• "So disappointed. I ordered a bike for collection this Fri 25/03 then to be phoned today at 4:30 to say I would have to wait until Tue 29/03 for collection."
• "One of the worse customer service I have ever experienced."

Pricing and Value

Pros:

• "I bought this inflator online priced £17.10 I click and collect using my £10 off from my premium motoring membership so I paid £7.10. I went to collect it in found the same item on the shelves priced £15.00."
• "Always get great service here when I drive up on the day."
• "Thank you Halfords - Dartford, keep up the good polite service.! 10/10."
• "The store has all the car cleaning products I needed at an affordable price."
• "Managed to buy the car products I require, triple wax cleaners, wheel wash etc. at a fair price."
• "Great service, was about to collect my items from Dartford store when I received a courtesy call by a member of staff letting me know that the product was no longer available but had a replacement which saved me money so all good service."
• "I would highly recommend this service as it takes out a lot of hassle and gives you peace of mind knowing that you’re in safe hands."

Cons:

• "To say it was fraudulent was beyond a joke when really he was just racially profiling judging by my appearance."
• "A simple dashcam fitting will now cost me extra at BMW service center."
• "Hi, very disappointed with this store! ordered some brake pads and told that they would be in next day, called store before going to collect only to be told, not arriving until 2 days later!!!!"
• "I tried to leave feedback on your website but couldn't find how to do I hope posting here will be seen by the store."
• "Absolutely ridiculous! Ran out of patience and energy for this rubbish. Refund requested."
• "big let down very disappointed."
• "My experience was very bad 😭😔."