Halfords - Cheetham Hill Road Manchester Reviews Summary

Customer Service

Pros:

• "The female staff member was extremely helpful, looking up the correct Oil details and recommended the right Oil required."
• "The lady on the cash desk at Halfords Manchester Fort was very helpful, she gave me all the details I needed to find the wipers in the shop."
• "Staff were helpful and professional."
• "Great experience with the bike staff at Halfords."
• "Been back a couple of times to get a few bulbs and the windscreen fixed - the staff are wonderful, helpful and above all don't speak to you like you're an idiot because you don't know anything about cars."
• "The staff are very friendly and helpful it’s a nice place to shop."
• "All the staff are lovely."

Cons:

• "Definitely don't recommend this product as its absolutely useless."
• "Called the store 5 times and waiting minutes each time."
• "Seriously Halfords Customer service is absolutely pathetic."
• "No one ever answers the phone, live chat for halfords also doesn't work."
• "This guy needs some customer service training."
• "Poor trained staff and customer service. I ordered color matching paint having the promise of delivery in 24h."
• "Very poor customer service. Second time visiting that shop and very disappointed with rude and incompetent staff."

Product Quality

Pros:

• "Really good quality."
• "Really good quality. Prices can be high but always 100% worth it for the quality."
• "I bought a new carrera mountain bike here and couldn't be more pleased with the sale."

Cons:

• "The 1st week the back wheel came off lucky I was going fast. 3 week later the back wheel buckled 3 of the spokes had snapped."
• "bought myself a bike (not a big choice in stock due to covid) on picking my bike up and returning home I found seat loose and handle bars loose."
• "I bought two bikes from there, an Apollo and a Carrera and I had to return both bikes with the same problem: They broke within 5 minutes."
• "This bike it's not fit for purpose at all as it pedals backwards and this isn't detailed in the product description."
• "Bought 4 bikes and a bike rack... the most expensive bike being 450 and the brakes didn't work at all."

Store Experience

Pros:

• "It's a decent enough store and they open fairly late."
• "Good store - every thing related to your travel from bike to motor vehicle can purchase in single store."
• "Large store can be a little expensive on some items, but you can pickup some good offers like 3 for 2."
• "A great branch of Halfords, excellent staff really friendly and knowledgeable."
• "Halfords in Manchester Fort, good services and very fast to fit in products, really friendly and take time to explain you better voir what they are going to do."

Cons:

• "I've heard nothing back from them, not even a courtesy text."
• "Too overpriced here not sure if they're just milking the location or something, but come on like £12 for a bulb lmao, there like £5 at a fuel station or a garage an about £3 in home bargains."
• "Poor communication."
• "I would give 0 stars if I could. Brought my bike in to get sealed tubes."
• "Had an issue with my bicycle and felt like an idiot about asking for help because the staff was very uninterested."

Staff and Service

Pros:

• "Went to have a dash cam fitted which I purchased online and the fitter for the day, Nathan, was excellent and very professional."
• "Super service from this store i purchased a pioneer dmh-a240bt but it went faulty and George went out of his way to sort a replacement out."
• "Thank you to Dave from Halfords in Manchester Fort, due to your help and advice I was able to repair my inner tubes with the best performing parts."
• "Staff were brilliant and gave us 20% off!"
• "I would never have a bad word said about this team. No matter who I deal with they are excellent."
• "Amazing job guys much appreciated."
• "Great and friendly customer service, swift response and time management."

Cons:

• "Unfortunately after 1 hour, they realised they did not have the resin required to repair the chip."
• "The guy on tonight's shift has been fighting with the bike for 2 hours to get it properly fixed."
• "Poor customer service. Advertised that they fit dashcam for extra cost when you buy dashcam. Been twice to their store but the staff ignored me when asked about fitting service."
• "Unfriendly and unhelpful."
• "Very unprofessional workers inside, I asked to 2 workers near the till if the device needed to be charged and they start laughing at me."
• "I wouldn't recommend it. The store lady has a real attitude problem."
• "Shocking customer service from this store they were more bothered about having a chin wag with each other or drinking their coffees then actually helping customers."