Address: Unit 2 Campbells Meadow, Hardwick Rd, King's Lynn PE30 4YN, United Kingdom
Rating: 4.5
based on 131 reviews.
Customer Service
Pros:
"Excellent service received from Aiden."
"Kyle was an amazing ambassador for your services."
"The young men I spoke to were very helpful and even gave me some advice on something that was nothing to do with my purchase."
"I was served by a very respectful man, I had booked the appointment by phone to fix a bike."
"Great instore service, pleasant experience, would certainly recommend."
"Bhas was extremely helpful, found me a bike tyre when none were on display, fitted it as well as a new inner tube & mudguards while I waited."
"Very quick and efficient service."
Cons:
"He asked a colleague, who came out and very rudely told him what to do, but wasn’t correct."
"Waited half an hour to talk to a member of staff as was like a ghost town."
"Till staff said I would have to wait 10 mins for someone to check chip in windscreen 20mins later I went back in told it would be another 40 mins before anybody could even look at it thanks halford's."
"Poor customer service, ordered online, then received a phone call alerting me that one of my items wasn't in stock."
"Very rude and disrespectful young staff member who seems to have very little disregard for her job and customers."
"The only thing that took longer than the actual service to my bike was the service I received - talk about SLOW staff."
"I lost the will to live when visiting this store today. Only one person on the till and she was on the phone with people waiting to pay getting very frustrated."
Product Availability and Stock
Pros:
"Halfords had 3 bikes that were appropriate."
"Everything I needed was there."
"They had everything i needed and steven freear on bikehut was very helpful on all aspects his knowledge of everythings location and all the stuff i needed was more than helpful."
"Very helpful staff always find what you need without waiting and also if you and unsure of fitments staff always happy to help."
"They had all parts in stock to make sure it was fully working."
"Always well stocked with great variety of products."
"Lots of things to choose from. From car to bicycle, tools, camping etc."
Cons:
"A little low on some stock... maybe need to check stocking levels."
"Oh we don't have them in stock."
"Went to halfords today for two items both were out of stock."
"of all the units that were on display (over 6) they had no stock of any."
"It made no sense to have bikes on display that were not available for purchase."
"Poor that they did not have a windscreen wiper in stock."
"Advertise certain services in bikes as 'while you wait' - had to shuffle their work around to get mine done within 48hr."
Staff and Service Quality
Pros:
"Christian one of the team knows his stuff and recommended a higher amp battery to solve a problem and it did."
"Extremely knowledgeable staff and very efficient when fitting my new stop/start battery."
"A huge thank you to Kyle at Halfords Kings Lynn. Knowledge on dashcams second to none and a real professional client focused manner."
"Very knowledgeable, friendly & polite staff."
"Very helpful fitter, polite and professional."
"Very knowledgeable staff who helped me choose and fit a car seat to my new vehicle."
"In my experience, helpful and attentive staff are few and far between in most stores so to find staff in Halfords Kings Lynn who are genuinely interested in helping is extremely refreshing."
Cons:
"how is the shop still open??"
"Gave up threw stuff on counter and went to a local car parts shop much better service and cheaper !!"
"Worst service ever after spending £500 on bikes and having an adjustment problem."
"Had my cycle serviced a couple of weeks ago at Halfords. The gearchange is worse now than before I took it in. Will not use them again for cycle repairs."
"Be very careful having these people do anything to your car."
"i highly reccomend not to use this halfords branch, all the staff here are incredibly rude and are lazy, they dont understand that theyre their to do their jobs."
"Although the lad who fitted the bulbs was very friendly. He didn’t have a clue what he was doing."
Pricing and Offers
Pros:
"Saved £10 plus 10% by using halfords motoring club bonuses."
"Halford Kings Lynn store had a brilliant special offer on of half price castrol magnatec oils."
"Local Halford is handy, trade card makes prices competitive with online retailers."
"Researched ebike carriers. Halfords had Thule with over £100 off list."
"Always having good quality work carried out by you, Guys."
"So thank you so much for doing it and preventing me from having to go to a garage which isn't always easy to do on the same day."
"Every time I go for my car or my bike I get friendly, efficient service and exactly the products and services I'm looking for at very attractive prices."
Cons:
"The in store price was greater than online but the staff were not allowed to match it."
"Misleading pricing. All of their banners states that their products all include fitting. However when you go to the counter, they will charge you extra."
"Service was not the best. Bought a bike and was told that I could have a free tool kit, then was told we haven't got any."
"Good job fixing my bike, but I don't appreciate the fact that the employee tried to fish for more money."
"Oh dear, it’s been traumatic and will now be attending again or recommend your services."
"Bought an expensive dashcam system from store. Which was faulty."
"Your Kings Lynn branch are so unhelpful, lazy and unfriendly."
Store Experience
Pros:
"Easy parking and access, store larger than I expected."
"I collected my bike from the King's Lynn store to find it in perfect condition and assembled correctly."
"The queue was short with the shop floor marked with areas to stand in while waiting."
"Didn’t seem a happy place. I bought some car cleaning products. Very well laid out and very full."
"Quite big store. Very well laid out, clean store."
"A nicely set out store and covid set up was good."
"The store was very clean and spacious."
Cons:
"just to let anyone know there are behind on all cycle repairs as i was told my push bike was going to be done on thursday the 6/04/2023 and then they told me 8/4/2023 and then now they are saying 11/04/2023."
"Halfords constantly said that the brake making a lot of noise & not stopping me was normal & there was no problem with the bike."
"there are king's lynn racists working in the bicycle department."
"The website and in store part finder is complete garbage !!"
"Unfortunately, Halfords weren't able to help me as original years guarantee had expired even though the scooter was barely 8 months old as was exchanged due to fault."
"It made no sense to have bikes on display that were not available for purchase."
"Very memorable experience, but a sad reflection on the decline of the 'high-street' store."