Address: Brantwood Rd, London, N17 0DX, United Kingdom
Phone: +442088809555
Rating: 3.7
based on 722 reviews.
Customer Service
Pros:
"When phoning for an update every staff member was polite and extremely helpful."
"Very pleasant staff and whole process was hassle free."
"Communication was really good from the office and via email, and the guy called before he got there in advance."
"The lady who took the booking over the phone for my car to be collected was lovely as well."
"The member of staff who picked up the car, Connor Jones, was amazing."
"Spoke to Ellie who i could tell was flat out taking phone calls but still had plenty of time to answer and help with my queries."
"The lady at the cubicle was very helpful and professional; everything was dealt with efficiently and clearly."
Cons:
"No replies to emails and they don't call you back."
"Phone operators are unprofessional and rude."
"services is rubbish, they believe customers are always wrong in their opinion."
"The customer service was very unhelpful and rude."
"Worst service ever. Phone operators are unprofessional and rude."
"When I called up I have never experience such awful customer service. She was rude and kept cutting me off."
"Very unprofessional and poor customer service. They didn’t show up to pick up my car."
Collection & Delivery
Pros:
"Steve the driver was polite and picked the van up with no problems - was friendly to talk too and was updated every step of the way."
"Brilliant service everything they said they would do they did."
"Got a quote from remove my car. All sorted in a couple of days."
"Redcorn bought and collected my late mothers car, which was not road worthy. The process was very easy, collection was arranged quickly."
"They turned up on time. The guy was really friendly and happy to remove the number plate for me."
"The driver rang me to say he was on his way."
"On the day, driver called me 45 minutes before arrival. Car was not easy to extract from driveway but he did it with no problems."
Cons:
"Unfortunately the first arrangement for collection was a no show arrangements were made again and successful but no money in my account still."
"Driver was a no-show and almost impossible to get through to someone on the phone."
"Called day before to view a part they were advertising for sale. After a 30min wait was told they can't find it."
"Left me waiting all day did even turn up, not even a courtesy phone call nothing."
"Promised to be here today 22/12/2023. Between 7.30am-5pm. Stayed/stuck in allday because of this. Not so much as phonecall to say wouldn't be here."
"car was arranged to be picked up today time slot given between 7am and 5pm... it is now 6:45 and shock no phonecall and nobody has turned up."
"Appauling company. Told car would be collected today between 7am and 5pm. Waited in all day with a baby and toddler... NO SHOW!"
Payment & Pricing
Pros:
"Money was transferred quickly too."
"Got a great price for my van, not received payment yet but I doubt there will be any problems."
"Thoroughly recommend Redcorn. Best quote online and excellent, professional service."
"Great price for my old clapped out car."
"The price given was OK too."
"It was the best quoted price and paid as quoted."
"Both times they gave the best prices I could find by ££'s with my first car due to being over a certain value they paid me before they left with my car."
Cons:
"Unfortunately the first arrangement for collection was a no show arrangements were made again and successful but no money in my account still."
"They promised on the website £340 for a car... they will pay me just £100 for a car."
"Called Thursday, promised payment by 5pm, had to give bank details again. No payment that day."
"Logged onto their website for a scrap price for my vehicle the quote they gave me was a bit higher than other places go accepted the quote for them then to call me 3 days later offering me a completely ridiculous lower price."
"Payment finally received three days later. Shouldn't have to chase."
"Gave my car in for scrap, I find out the car accumulated fines as the driver left the slip with the mechanic, Redcorn went ahead and stated the wrong date of the car being sold to avoid the fines."
"The online valuation was £510, yet when the lady phoned to arrange collection they dropped it to £325."