The German Motor Company Reviews Summary

Customer Service

Pros:

• "Communication throughout the estimation and completion of the work was excellent. The staff were professional and friendly."
• "Really positive experience with this garage from start to finish."
• "Had excellent customer service experience."
• "Great communication and a professional service."
• "They have impeccable customer service, the team are lovely and they have always kept me up to date with what is happening with my car when in for repairs and services."
• "Always excellent and very attentive service. They listen to your problems and always sort them out. Staff very friendly."
• "Fantastic over the phone customer service from Jackie."

Cons:

• "As with James O'shea, the bearded guy by the name of Phill was extremely rude and dismissive in person and over the phone."
• "The member of staff I dealt with needs to chill out."
• "Upon bringing the car they guy was very unfriendly. His first words were: 'I told you we don't do any mechanical repairs! I don't want this car in my garage.'"
• "The owners tone below matches that of when I called for some advice. Couldn't get me off the line quick enough as they weren't interested."
• "I walked in to make an enquiry for an aircon service. BUT their receptionist was grumpy, rude and arrogant."
• "Customer Service skills - none. Following an accident of my non-German car I phoned up the garage to ask if they're happy to have a look at the damage sustained."
• "Terrible customer service. You really are made to feel unwelcome."

Quality of Work

Pros:

• "You can trust their work and the safety of your family in their hands."
• "I've been here on a number of occasions, great team, immaculate garage and generally a very good quality of work."
• "The work is always carried out to the highest standard and is value for money too."
• "All my reported issues were resolved."
• "The work was done superbly and the car drives like an absolute dream!!"
• "The work is done to a high standard."
• "The work was carried out to my complete satisfaction."

Cons:

• "Got suspicious considering my car has very low mileage and also the fact that we have just spent a lot in the garage."
• "Came to this garage due to high rating. They finished the work, although damaged my parking sensor."
• "Although the job asked for was done, I haven’t been happy with outcome."
• "Didn't have all needed parts so ended up with just an expensive service but not fixing what I needed for a reasonable price to sell car."
• "I was also slightly baffled when they informed me that they had had a few problems putting my car back together again as it is only a humble Jetta."
• "I was quoted roughly £2000 to replace a door with a few minor bumps while two other companies were happy to just fix the bumps and charged a fraction of the price."
• "In less than 3 months, my check engine light showed."

Value for Money

Pros:

• "Price was competitive too."
• "Quoted more than half official BMW quote for bodywork and the finish was exemplary."
• "They cleaned it inside and out and delivered it back to me all for a most reasonable price."
• "Our problem was identified and solved quickly and for a very reasonable rate."
• "So professional, friendly and efficient and great value for money."
• "All for a reasonable price (50% of what BMW were quoting)."
• "Quick and fairly reasonable price for a service."

Cons:

• "Prices are ridiculously expensive."
• "The garage is more expensive than other garages in the local area."
• "I called to ask what price they charge for the MOT and was told they charged £54.85. I thought that was somewhat expensive for a garage in Southfields."
• "As Expensive as BMW."
• "I did however find the final bill to be much higher than my usual garage bills for my car."
• "Only slight gripe is the fact it was a tad expensive."
• "VERY EXPENSIVE and DISAPOINTING !!!"

Professionalism

Pros:

• "The German motor company are reliable, trustworthy, friendly and most of all professionals."
• "They are very clear about what they are going to do and when they can do it, and they get it done."
• "They were knowledgable, honest and extremely helpful from beginning to end of our car crisis!"
• "Staff are knowledgeable, price is reasonable, cars fixed on time and courtesy cleaned too with drop off back to home."
• "They diagnose problems quickly and resolve situations promptly."
• "The GMC are straight forward to deal with - giving clear estimates before undertaking any work and explaining all thoroughly."
• "German motors are a pleasure to deal with. They do a great job and you can have sensible discussion with them about what the problem is, what's worth doing etc."

Cons:

• "I know the 2 advices issue wasn't solved, and because wasn't visible on the GOV site, the next MOT centre easily did a false MOT on this car in purpose of course."
• "This is the first time I got so disappointed in google reviews, most of the time they are reliable, but occasionally not."
• "Advisory’s have been disputed at both garages too."
• "I’m sure there Work is very good, however far too over priced in my opinion."
• "I would NOT recommend this place to anyone! BEWARE, you have been warned!"
• "Really didn't like that they put their german motor sticker up on my car's back screen without asking us first."
• "Customer Service skills - none. Following an accident of my non-German car I phoned up the garage to ask if they're happy to have a look at the damage sustained."