Mason & Green Reviews Summary

Efficiency and Punctuality

Pros:

• "The person on the phone was so helpful, and he found a car to pick up my husband from London Bridge within the hour, meaning my husband made his flight on time."
• "M&G were on time, friendly and helped my family of 5 with all our luggage."
• "My driver, Shannon was early which worked out great as we were caught in traffic."
• "Our return flight arrived 2hrs early than expected and still our driver was on time, and carried out the meet and greet service."
• "Both taxi’s ordered to and from the airport were clean and spacious, we ordered large MPV."
• "Our driver was friendly and comfortable."
• "The driver, Michael, arrived early, was polite and helpful and got us to our destination in good time."
• "The driver arrived a few minutes early and was waiting for us."

Cons:

• "Driver arrived on the dot, at the ordered time - personally I prefer at least a few minutes before then to allow time for packing suitcases etc."
• "Then the driver stopped for petrol at the start of the journey, which I find unacceptable."
• "The car was 25 minutes later than the proposed waiting time arriving at Gatwick for the pick up and then went to the wrong address in South London adding 20+ minutes to the journey."
• "Driver present at expected place and time. Friendly and helpful guy, did not have to prompt him to take bagage to vehicle, and gave us a smooth ride home."
• "Driver did not arrive on time. Waited for him for nearly 20 minutes even though it was a greet and meet service."

Customer Service and Driver Attitude

Pros:

• "Neal was an exceptional driver. When I left baggage he was there with the sign ready to assist me with my luggage."
• "Throughout the drive he offered helpful guidance on top spots to visit during my stay and pointed out local landmarks."
• "Fantastic. Traveling with family, first time to London in a decade and had a great experience start to finish."
• "Lots of communication. Transparent pricing. Excellent service from the driver."
• "Our driver was great! He came into the terminal to get us and get all of our bags expertly loaded into his van."
• "The driver was professional and got us to our destination with small chats on areas of interest and things to do during our trip."
• "Sunil, our driver deserves more than 5 stars. He was prompt when picking us up from the airport."
• "During our drive to our destination in south Kensington he offered advice on places to eat and things to see since it was our first time to London."

Cons:

• "Unsafe. I had to ask the driver to abide by the speed limits between SW London and Stansted Airport."
• "Despite the request, he continued to drive in an unsafe manner in an older vehicle, so the trip didn't feel safe."
• "I booked the cab for my brother and his wife to collect them from Heathrow. They were NOT meet at airport by the driver with a Name Card as promised."
• "On the journey the driver played rap music which for a couple who are elderly, was totally unsuitable."
• "They were not impressed by his driving as well."
• "Had to walk out of the airport to meet the driver at Gatwick with our luggage trolley, which I didn't expect to do."
• "He was courteous but did message someone else whilst he was driving."

Booking Process and Communication

Pros:

• "Exceptional service by Mason and Green. Spoke to Mr.Neal who was very prompt and professional assisted with the process of booking an airport pickup in a hassle free manner."
• "The booking process was seamless and the service was excellent."
• "This was our first trip to the UK and we were unsure of the transport options but the Mason and Green service was outstanding."
• "My first time using Mason & Green for an airport drop off. I received an instant text and email confirmation of my booking."
• "The driver's details 12 hours prior to pick up."
• "Excellent service - I had a very early flight and so was nervous of something going wrong but the updates the night before and in the morning made the while thing feel very smooth and reassuring."
• "It's easy to book at their website. Received our confirmation immediately."
• "Driver was punctual and polite. Will use Mason & Green in future, and would not hesitate to recommend them to family and friends."

Cons:

• "Irresponsible and Disorganized - don't use this company! Called to transport myself, my husband and toddler to and from Heathrow. Booked a return journey back home from Heathrow at the same time, to be told later that there was no booking made."
• "I kept informing the company that we were returning at a different terminal to the one we had been dropped off at - I kept getting the same reply; 'don't worry - we check all the flight that come in for delays/terminals etc'."
• "The driver turned up at the wrong terminal (clearly had not checked any information before coming to pick us up), without a car seat for my toddler (which again I had stated several times)."