Airports Taxi Transfers Reviews Summary

Booking Process and Communication

Pros:

• "Perfect private transfer service. Efficient, great communication, excellent vehicles and reliable pick- up."
• "Their online booking process is very smooth and convenient."
• "Excellent services, communication were prompt and almost immediate by the office."
• "Booking was simple and service was efficient."

Cons:

• "The booking was easy and smooth. I got my driver's details days ahead of the trip. But when I arrived at the meeting point for pick up on time, he wasn't there."
• "We had to go and find the driver who did not leave his car at an airport we were not familiar with."
• "I pre-booked easily online. The drivers picked me up on time, were very welcoming and friendly."

Driver Communication and Punctuality

Pros:

• "Both drivers were on time, contacted me by WhatsApp to alert me to where exactly they would be to greet me."
• "The driver was early, which was great. He sent us an email announcing his presence."
• "Our driver was so lovely and sent me a what's app the day before arrival, which I appreciated."

Cons:

• "At the Santiago airport we struggled to find the driver."
• "While the driver kept me informed when he was a few minutes late."
• "Driver could have been bigger. Had to rearrange luggage and reconfigure seats in order to accommodate 5 people."

Vehicle Condition and Comfort

Pros:

• "Car clean more than enough space for 4 passengers and luggage would recommend."
• "The cars have excellent also, clean and in good running condition."
• "The vehicle was cool and very comfortable."
• "Vehicle used was very clean and modern which fit all passengers and luggages."

Cons:

• "It wasn’t an easy drive getting around all those pedestrians but our drivers were fantastic."

Overall Experience

Pros:

• "Stress-free transfer both ways."
• "Great service. Booking was smooth and well laid out."
• "Perfect service as usual."
• "Got a transfer from Krakow town centre to the airport 7:30 am. The driver was waiting for us she was extremely pleasant and a super driver lovely smooth trip would definitely recommended 5/5."

Cons:

• "Their reservation website needs work."

Driver and Vehicle Quality

Pros:

• "Driver was waiting for me when I exited airport."
• "Vehicle was very clean and comfortable."
• "The vehicle was impeccable."

Cons:

• "The only reason why it's a 4star and not 5, drivers could be a little more clean and pay more attention at their smell."
• "Talking of the car there was only one slight negative and that was the smell inside."

Communication and Customer Service

Pros:

• "Great communication and on time."
• "Excellent service all around. From bookings online in the UK to getting collected from the airport."
• "All in all an excellent service and one I will highly recommend to others."

Cons:

• "NEVER USE THESE PEOPLE, I would have rather got an Uber which was the same price anyway."