Morrisons Reviews Summary

Customer Service

Pros:

• "Every time I go to Morrison's I am really happy with the service I get."
• "The people who work here cannot be faulted they go the extra mile."
• "The staff are always so helpful and happy, nothing is too much trouble."
• "The staff are friendly and knowledgeable, helpful and ready to assist anyone who has any concerns."
• "Staff are always helpful and friendly."
• "Nice to see people dedicated to the job."
• "I would like to thank the manager and his staff at Morrisons Sutton Road. When l asked if l could have a few fresh items to use in my Harvest Festival display yesterday, they were very happy to help. Thank you 🙂"

Cons:

• "I was racially discriminated in Morrisons, by a worker there."
• "Recently moved to this area, used the local morrissons.a few times ,,,staff are rude and unpleasant regarding the till loading."
• "Quite shabby looking in store, staff that should be knowledgeable aren't and hygiene around the fresh counters leaves a lot to be desired."
• "Have shopped here for years and always been very happy but over the last few months this store has slowly become a big disappointment shelves not restocked and the staff not happy with their job."
• "Staff rude and not helpful."
• "Love Morrisons but every time I go into this store the staff I have encountered are so unfriendly."
• "Managers are rude. No signage on restricted goods until you check out."

Store Layout & Cleanliness

Pros:

• "No queue when I went here, but the store wasn't too busy. Plenty of items on the shelves and a few staff around on the shopfloor willing to help if you need it."
• "I haven't been to this store in so many years, it always need a frustrating place to shop but it's really improved, seems more of a continental layout. The produce section is well laid out and spacious and overall the aisles seemed wider."
• "The shop was brilliant clean tidy and staff very helpful when I couldn't find something."
• "A lovely store with everything you could possibly want from clothes, household items, groceries, meat, fish, flowers. Clean store."

Cons:

• "The car park not that safe my car looked as though it had been keyed a long scratch on the driver's door."
• "Very busy supermarket with a poor layout different from lots of other supermarkets."
• "I dunno, but I'm not a fan of this Morrisons. To me, it's a bit old and dirty (i.e. shelves, floors, self checkout machines)."
• "Not only is there always spillages all over the floor but there are a group of people who aren't together who block the aisles with empty trolleys."
• "The store has gone rapidly down hill and the treatment of paying customers is nothing short of unacceptable."
• "Absolutely terrible shop, hardly ever any checkouts open, perpetual empty shelves; whether that be delivery issues or not enough employees to stock them who knows."
• "Literally just watched as an older member of staff sat and bit her nails while waiting to serve a shopper."

Additional Services

Pros:

• "Always good for those extras as well, need a birthday card go to morrisons, need flowers go to morrisons, good deals."
• "This Morrisons has ample parking, a dry cleaners, pharmacy, Timpsons and petrol station."
• "There is a lot of free parking onsite with an electric car charging station to charge 2 cars."
• "Fuel is often a good price in the petrol station."
• "The cafe serves good and tempting food."
• "Have a variety of food options that cater for all dietary requirements."
• "Excellent store and wide range of everything, from fruit to frying pans."

Cons:

• "Asked for 2 pre-made paninis to be warmed at the cafe. 35mins later after asking where was our food we was told sorry someone had forgot to put them in the oven."
• "We visited the cafe yesterday and it's definitely gone down hill! The coffee machines have been broken for weeks and weeks."
• "Been to cafe this morning was disappointed most tables was full of food where they wasn't cleaned, food was all over the floor!"
• "After revisiting this restaurant again, I can definitely say it was the most disappointing visited ever as I had to return my husband sandwich due to a foreign piece of something and also finding a hair on the food as well."
• "However, we went to the cafe on our last visit and they were woefully understaffed, resulting in long waits, unwashed tables and tables piled up with dirty crockery."
• "Don't go for the lasagne twice it got brought to me swimming in a puddle of grease."
• "Morrisons you MUST help your staff. Ask them to lock the broken, disgusting; mostly out of order toilets."

Safety & Accessibility

Pros:

• "During Coronavirus they are making sure people are wearing masks and also maintaining social distancing on checkout counters."
• "Not too busy. Sanitizer Station and security at main entrance which is separate from exit."
• "The store has flat floors so Disabled Customers can enter the building without any problems."
• "There is plenty parking including mamas and papas parking which not many stores give a lot for. Nowadays it's mainly disabled parking which is plentiful."
• "Plenty of parking for disabled badge holders, family’s and regular customers."

Cons:

• "No social distancing in store, more customers than should be allowed at any given time, left without shopping."
• "I didn't think it was as safe as it could be."
• "Disabled parking is a joke, constant stream of people without badges making it very difficult to park and if you do manage it be prepared to get blocked in by someone parking in the way to use the ATM."
• "But the security man was a bit creepy and kept looking at me."
• "Cars and Vans don't have children seats in them taking up the spaces all the time had to park far away from the shop with my 1 year old who can't walk."