Address: 5 Watling St, Cannock, WS11 1TD, United Kingdom
Rating: 4.5
based on 226 reviews.
Customer Service
Pros:
"Absolutely amazing staff member called Dan made my sons day by fixing his bike there and then when we took it back to store."
"Phil who was lovely and welcoming and also knowledgeable and helpful and then got served at the till by Sarah who was very polite and helpful and then she proceeded to fit my product quickly and in a friendly manner."
"Katie served us on 27th December and was excellent, all staff at Cannock were so helpful and friendly."
"Phil, Alan & JJ could not have been more helpful. They went above & beyond to help us."
"Service superb the fitter was a young man who hasn't been there long and working on a temporary basis. He was so professional and efficient I was really impressed."
"The customer service Stuart showed me was nothing short of exceptional."
"I was extremely well looked after by a young lady called Agnes."
Cons:
"What a dreadful service. I took my e-bike in for a silver service that had been pre-paid when I purchased the bike and ordered some accessories to be fitted at the same time."
"The guy that served me today. Couldn’t even acknowledge I was there. No 'Hello', 'That’s 9.98 please' or 'Thank You'."
"*edit update* as of 7th Feb still not received a refund... Disgusting service, they still have £304 of my money that I can't get back."
"They had some personality devoid arrogant greeter on the front door."
"Can't give any star but can't post comment....very disappointed with the service."
"Went to Cannock where one female staff member on till at 6pm on 1/8/23 wouldn't look on system for clip for CV Joint. She was unhelpful and rolled her eyes at me."
"their customer service stinks, and the attitude of the two men was a disgrace."
Product and Service Quality
Pros:
"Went on Monday 27th around half 2 and was served by a lovely young guy who was serving the till and also doing the fittings. He fitted my windscreen wiper in seconds."
"I was hugely impressed by the patience, product knowledge and courtesy shown to me."
"Ethan upstairs was brilliant. He found a second hand crank spare as there weren't new ones in stock and fitted this for me there and then all for no charge."
"I needed some help with my dashcam and asked one of the Halfords team to help. His technical knowledge and customer service was excellent."
"The service was excellent and I left the store feeling really valued as a customer."
"Honestly, the best service I’ve had in Halfords Cannock, since getting my electric bike over 12 months ago."
"Required a car battery urgently. From phone call to Halfords to order the battery. to have the battery installed and return home took 30 mins."
Cons:
"I found that both headlight bulbs had been installed upside down and the retaining clip wire had been bent down causing the bulbs to fall down inside the housing."
"I visited Halfords last month to try and sort the problem of my battery that I purchased from them less than 6 months previous... they did not want to know, they wouldn't help me at all."
"Ordered Gatorskin Continentals for my bike. They ended up being foldable which I didn't think I'd ordered."
"I took a bike wheel in on Friday the 9/9/2022 to have a new spoke fitted... ABSOLUTELY AWFUL CUSTOMER SERVICE WONT EVER USE THEM AGAIN."
"Unfortunately, Cannock Halfords let me down 30/06/23... no work taken place, workshop not busy either... very poor overall, poor updates, poor service, poor outcome."
"Once home I checked the bill and noticed that I had been charged double the original charge for fitting the brakes."
"Shocking service! ... they’d lost my wheel and tyre!!"
Staff Attitude and Professionalism
Pros:
"Staff were very welcoming and professional and showed no signs of being irritated due to being close to closing time."
"Will definitely be going back as my partner has ordered hers for collection and I know she won’t be disappointed."
"Great customer service from Phil ☺️."
"Agnes was great, had ordered the wrong wiper blades due to error on website and she sorted it straight away and fixed a waterlogged bulb holder I didn't know about whilst she was there!"
"Sarah & John were extremely helpful, pleasant and polite."
"I needed a couple of new bulbs for my car and was greeted by Agnes at the main desk, who was very approachable and professional."
"Very helpful staff click & collect made easy, order was complete and ready when I got to the store."
Cons:
"The COVID pandemic has affected in store stocks & created the problem of limited bikes to sell."
"Store staff are helpful but their online experience and website is really poor."
"Service is good, but so rushed. Mechanic fitting battery was very good at Cannock. Had a problem because they didn’t check my email address for receipt property therefore no receipt."
"I said it’s fine, they then said they’d do it tomorrow (Friday) and call once it was done, I hadn’t heard anything by Tuesday evening."
"Useless, trying to find the correct engine oil, touch screen facility not in use."
"A very shockingly unhelpful rude unstable Carol."
"I went back in and asked for an exchange again, this time they would not exchange saying I had swapped them."