Roadchef Watford Gap M1 Southbound Reviews Summary

Cleanliness

Pros:

• "The toilets were immaculate!"
• "Toilets were in good order and very clean, considering it was very busy."
• "The place was clean throughout, including the toilets."
• "The toilets were very clean too."
• "it was very clean and hygienic."
• "The toilets were spotless, large and with a functional layout."
• "The whole area is kept clean and tidy."

Cons:

• "Needs a good clean. Sticky floors and stained walls."
• "Smelly toilets - they really need to improve ventilation."
• "Toilets are dirty and stink."
• "Toilets are disgusting, no hand sanitiser anywhere."
• "The biggest let down for me was the state of the toilets."
• "The toilets were dirty and were overflowing."
• "Toilets really need an upgrade smell atrocious both South & north."

Service & Staff

Pros:

• "We ordered at Mac Donald’s and COSTA, food was fresh and served quickly."
• "McDonald’s was quick service and actually hot, and staff were nice too."
• "Service was prompt and friendly."
• "Friendly staff."
• "really polite people and well mannered."
• "Staff were kind, supportive and willing to answer any questions."
• "The staff were amazing and very helpful."

Cons:

• "Slow service, deliberately didn't tell us they participate in the eat out help out and made us pay full price."
• "The staff are very unpleasant."
• "Terrible customer service at all food points."
• "Services are okay, clean and busy....ordered food at Leon to eat in and it was stone cold."
• "Staff weren't exactly nice."
• "The woman working in WH Smith is absolutely disgusting."
• "Worst service ever; Chozen Noodle served us as we were cattle."

Parking & Accessibility

Pros:

• "First two hours free for all vehicles."
• "Parking free for a shorter stop but chargeable after some hours."
• "Nice big car park with electric charging port facilities."
• "its in a convenient part of the motorway,so splits the journey up,and being disabled there are decent mobility bays close to the entrance, with ramps,once in side every where is widely spaced and easily accessible."
• "Upon entering the services we were greeted with a tidy parking place, a theme that continued as we entered the premises."
• "Had a great time in Watford Gap Motorway Services. Well laid out disabled toilet, easily accessible for the disabled."
• "Ample parking."

Cons:

• "The carpark spaces are narrow and difficult to navigate."
• "car parking was tight and nowhere to walk a pet safely!"
• "The car park is not the easiest to navigate with the exit route past the garage unclear at times."
• "Parking spaces very narrow."
• "Car park has no directional signs."
• "Car park spaces are ridiculously narrow."
• "Badly signposted to car Park for cars Southbound."

Facilities & Amenities

Pros:

• "The place has been done up and is nice bright and welcoming."
• "A choice of food vendors and a shop to get your travel necessaries."
• "a WHSmith to get yourself chocolates crisps snacks drinks."
• "The wide variety of products are well worth looking at, drop in if you are in the area."
• "Here you can taste aromatic coffee with a cake, or eat a nutritious sandwich."
• "Good compliment of shops and facilities for caffeine!"
• "Plenty of facilities, toilets always clean and plenty of them."

Cons:

• "The building looks a bit tired."
• "The main problem is that it needs a fresh lick of paint and significant redesign."
• "Its a shoddy service station."
• "Like being in an outtake of Life on Mars! A shrine to 60s and 70s grot."
• "The shop inside was untidy and boxes littered the floor."
• "The parking is tight and the facilities are (at best) old."
• "An exceptionally grim example of our UK motorway service stations."