Artisa Spa Reviews Summary

Booking and Customer Service

Pros:

• "Booked my appointment via the phone and was not asked to pay a deposit for treatment."
• "James, the receptionist was absolutely lovely and Laura, the masseuse did a fantastic job and made my MIL feel very relaxed."
• "The receptionist was very welcoming and provided water and parking permit as I had an appointment booked for 2 hours."
• "James at reception being a great help with the booking over the phone."

Cons:

• "Got a call a couple of hours later by a man asking me to pay for the treatment I had yet to receive otherwise the appointment will be cancelled."
• "Very rude customer services. Had a female problem which unfortunately made it difficult for attendance of appointment. Got no leeway from them."
• "I booked my massage for 1pm but I had an emergency so couldn’t make it. The receptionist was so kind and rescheduled my appointment on the same day."
• "Echoing other reviews, I would recommend and amazing value. I work in the spa industry and the service and massage in this little Leyton of similar level to massage techniques in some of top properties (but fraction of the price). Booked Swedish massage but therapist incorporated some stretches to counteract the 10k run pain in my legs. I will definitely return."

Massage and Treatment Quality

Pros:

• "Booked in for massage on Tuesday and I must say it was the best massage I’ve ever got. All the staff were extremely friendly."
• "One of the best sports massages I've ever had. This spa is great, the staff are welcoming and knowledgeable."
• "Laura was incredible! She arrived on time, made me feel comfortable and explained everything as she went along!"
• "It was a fabulous massage! She used the right amount of pressure for me and really worked all my tight bits."

Cons:

• "The massage itself was nice and the therapist seemed competent. Nonetheless, I could not enjoy a minute of it because of terrible customer service."
• "I went in for reflexology and received a really lovely foot massage, but it definitely wasn’t reflexology. I enjoyed it but it really wasn’t what I wanted to spend £49 on, I really was searching for reflexology and I’m now to spend the same amount again in search for one."
• "My deep cleansing treatment did not really do anything to my skin. Extraction was not impressive. Did not notice any change in my skin. It was not worth the money."
• "Was my 1st time at this Spa, wasn't sure what to expect. Was very happy with service recieved, Sylwia was very polite and helped me relax. Came out feeling very good. Thank u for the good experience."

Customer Experience

Pros:

• "My first time doing a facial treatment, I was well impressed. I was expecting 2-3 substances and a refreshing feeling, and there were 6-7-8 I don't know, and a clear improve in skin look and feel."
• "My partner booked me in for my birthday for a body scrub and a massage. When I arrived I was greeted by the lovely James."
• "I had such a great deep tissue massage with Stefania, she is very good, strong and skilled and a lovely person. The premises were really clean and welcoming and all the booking and communication clear and helpful."
• "Fantastic service provider costumer service was fabulous nice clean and peaceful place happy to recommend this place. Camalia was fantastic. Great massage, clean and relaxing environment and friendly service."

Cons:

• "Tricky one as all staff are lovely including really sweet male Receptionist but one female receptionist with the long dark hair is a bit cold and unwelcoming."
• "The place looked nice and clean and staff were really nice, however never in my 8 years of getting a Brazilian wax have I had to remove and clean up myself after the wax which was really strange to me."
• "First time I met Artisa half a year ago. I came to her with tears, because of back pain. All my previous experiences was not helpful, therapists told me I need at least 10 treatments. When I woke up next day after Artisa magic I couldn’t believe it’s my body. I lost my pain forever after just 1 hour full body massage!"
• "I have been there today for the first time And honestly everything was amazing. Their service is perfect, they threat us very well and kind , thank you Artisa for receiving us so good and thank you Senya for your great hands . Sure we come back to try other services of yours."