Lavender On The Hill (Highgate) - Osteopathy, Physiotherapy, Massage and Facial Reviews Summary

Therapist Expertise and Professionalism

Pros:

• "Lavinia really paid attention to what I needed during the massage."
• "Anastasia provided an amazingly relaxing massage during my first visit."
• "Aysel was so friendly and welcoming, and provided a signature massage that was truly enjoyable."
• "Ausra is very skilled, sensitive, and professional."
• "Marzena has amazing knowledge on anatomy, is a perfectionist and so caring."
• "Silvia and Aysel are fantastic therapists, professional, knowledgeable, and efficient."
• "Sara Anis had the absolute perfect amount of pressure I wanted."
• "Aysel was very knowledgeable and knew exactly what was needed for my sports massage."
• "Roberta does a brilliant job, always leaving me with a huge smile."

Cons:

• "There are no cons mentioned specifically about the therapists' expertise and professionalism in the provided reviews."

Massage and Treatment Quality

Pros:

• "The deep tissue sports massage from Aysel was both invigorating and relaxing."
• "The signature massage included a head massage which was super relaxing."
• "The couples massage made us feel relaxed and wonderful."
• "Signature massage with Aysel felt very welcome and well looked after."
• "Sports massage by Aysel helped my flexibility after rotary cuff surgery."
• "Lili's massage was the best I've ever had, highly recommended."
• "Aysel's deep tissue massage was phenomenal, with perfect pressure."
• "The sports massage with Yucel and Cristian provided immediate improvements and relief."
• "Silvia's pregnancy massage was a wonderful experience, easing lower back and hip pain."

Cons:

• "The only downside was there is no shower to remove massage oil, only a hot towel provided."

Ambiance and Environment

Pros:

• "The setup really helps to disconnect, and the staff was super professional."
• "First impressions: welcoming, fresh and clean, with a beautiful scent and calming music."
• "The venue is very calm and well designed, creating a relaxing atmosphere."
• "The place itself is beautiful, elegant, and classy."
• "Lavender On The Hill is an oasis of calm with lovely interior and welcoming staff."
• "The overall venue has a spa-like setting, very relaxing."
• "Enjoyed the calming music, which was loud enough to drown out street sounds."

Cons:

• "The venue is very small and doesn't have any shower facilities."

Customer Service and Experience

Pros:

• "Staff are always kind and welcoming, willing to help and cater to your needs."
• "Reception staff made me feel very welcome, happy, well-trained, and dedicated."
• "Great experience with a couple's Signature 60min massage, therapists were very friendly."
• "The staff here are incredible, welcoming, and create a beautiful atmosphere."
• "The receptionist was very warm, friendly, and welcoming."
• "Staff is friendly and professional, providing highly skilled service."
• "Very customer 'first' service, intimate venue, friendly staff."

Cons:

• "My initial service experience was marred by being locked out in the cold and the practitioner being 15 min late."