Halfords - Bromley Reviews Summary

Customer Service

Pros:

• "The staff here are so helpful and friendly."
• "Two assistants at the front door till gave me such excellent service."
• "Shop staff were helpful and knew their products well."
• "Lady on the till was friendly and helpful."
• "The young lady at Halfords that booked me in and the young man that repaired the chip were both friendly, confident and polite and it was actually a pleasure to be served by them!"
• "We were served by David at the bike section upstairs who was great and answered all our questions very well and helped us to place an order for the bike we wanted!"
• "The staff were very friendly and helpful."

Cons:

• "Never be attended by Abdul or you will regret."
• "One of the worst services you ever experience."
• "Every time I go to this place, there is a queue. Customer service is slow."
• "There is only ever one person serving, nobody else is ever about to help on the floor with queries."
• "Hopeless client service."
• "Staff don't seem to know where things are. Not like Halfords of old."
• "Nobody came forward to help any customer, every customer has to stop them in-between and ask their questions."

Product & Service Quality

Pros:

• "Halford 10 point vehicle check was fantastic before an MOT and was quick and easy."
• "Overall very happy with the service, the fitting and value for money."
• "Great Service and cheaper then a local tyre shop."
• "Matias-Bike Engineer was very efficient and knowledgeable."
• "Gets better at this store, prices are a better comparison with euro parts now."
• "Chris at Halfords has done a great job fixing my sons bike."
• "Halfords has been superb in their service. I had a scooter repaired there."

Cons:

• "The bike itself had misaligned brakes which rubbed on both wheels so the set up was shoddy."
• "Really, really bad. Ordered a car stereo online, the store called to book the appointment to have it fitted but didn't bother to order the necessary parts."
• "Purchased a Carrera bike. It was put together by who we thought were professionals. On the first time out on the bike, my son was at the BMX track and the entire back wheel came off!"
• "Bought new bike, brought home, handle starting moving, gears were not engaging."
• "Had a headlight bulb changed here once, NEVER AGAIN! was put in wrong so was wonky and only last a week."
• "Booked dash cam fitting, person who does the fitting didn't turn up."
• "Ordered click & collect purchase only to find out they did not have the stock."

Pricing & Charges

Pros:

• "Great Service and cheaper then a local tyre shop."
• "Gets better at this store, prices are a better comparison with euro parts now."
• "Good range of products and affordable rate."
• "Very happy with the bike and price. Discount as well."
• "I will give 4 stars as they are very good to order on line and pick up in 1hr so they are good."

Cons:

• "They charge ridiculous amount for work, as in, light bulb fitted for £8 !!! Old Lady £32 for 4 bulbs! Robbery without masks LOL"
• "Got a fine from TPS for having my dashcam fitted by Halfords in a Halfords carpark for a pre arranged appointment that was advised could take up to 2 hours, was there 96 minutes and got a fine!"
• "Ordered a bike rack that was supposed to fix to the tow bar. The staff member ordered a roof mounted rack."
• "Only odd thing was that the item I had paid for online and arranged to collect in store had 1p still to pay on it!"
• "Got issued with a parking charge notice for shopping at Halfords. Service was so slow they fined me."

Staff & Management

Pros:

• "The manager, a lovely young lady, sorted it all out and fitted the bulb herself. I was in and out in no time."
• "Sasha is an absolute ASSET to Halfords! Super super friendly! Super super helpful and knowledgeable about everything!"
• "Special thanks to Michelle who assembled and fitted the car seat for me, an excellent job."
• "I am writing this review because of the outstanding customer service I recieved from Rishi Sharma at the Halfords store in Bromley today."
• "I was served by the very lovely Martina, who was courteous, affable and is probably one of the reasons why I would return back to Halfords in Bromley."
• "Halfords are clearly a company that invests in staff training - I have recently visited the Bromley, Charlton and Orpington branches and whilst the staff were all young people they were knowledgeable, polite, friendly and helpful."
• "The lady who served me was very helpful, cheerful and a pleasure to deal with."

Cons:

• "Absolute dive. Just been in for a number plate, bulbs and fuses and staff don’t even want to look at you."
• "They didn't know what crocodile clips were."
• "Staff with little training or regard for the public (barring one lady who was lovely), waited half an hour to collect a bike that was apparently ready."
• "Very poor customer experience at this particular store."
• "Worst service I had ever seen, at any store."
• "Do NOT BUY ANYTHING FROM HALFORDS - service is extremely slow and frustrating."
• "Had the rudest staff I've met at this place."