Thai Manee Spa - Finchley Central Reviews Summary

Massage Experience

Pros:

• "Brilliant massage therapist, came out feeling refreshed and pain free."
• "The deep tissue massage was unbelievable; I able to sit upright and breathe again without feeling pain."
• "Fantastic massage and experience. I highly recommend a deep tissue massage."
• "Had a Thai Oil Combination massage. Absolutely incredible and possibly the best I've ever had."
• "The massage was extremely professional and the room was very comfortable/clean."
• "Amazing massage with Noi at the Finchley spa. She is incredible and unknotted all my tension and stiff joints."
• "Eray was an incredible masseuse! He consulted and advised me throughout the massage."
• "The staff here in this shop is not professional and Rude. she didn't know how to do massage."

Cons:

• "Unfortunately took the relaxation out of the experience due to loud noises coming from outside the rooms."
• "The whole experience was ruined by the loud noises coming from outside the rooms."
• "Mid treatment, my therapist decided to stop my massage with no explanation at all."
• "My massage was too rough and at times painful."
• "The massage was ok but the therapist kept leaving to get oils /towels."
• "Booked online yet staff had no idea, massage very rushed and extremely rude and unprofessional."
• "Really disappointed. The manager is completely incompetent. The eyelash rep is poorly mannered and not well trained."
• "Wasn’t the best experience I had, I arrived and straight away asked me how I’m going to pay when I already payed."

Customer Service

Pros:

• "All the staff is so accommodating and nice but I give a special shout out to Vaffa who took care of my waxing."
• "The staff were very friendly and welcoming. As a man going here for the first time I was nervous, and they were very friendly and professional throughout."
• "The staff were very friendly and the venue was lovely and very well kept."
• "Staff are very friendly and the place is sooo neat and smells nice too!"

Cons:

• "The beauticians are great professionals but front desk needs to work on her customer service skills."
• "Avoid this spa at all cost!!! From the minute myself and my mother stepped into this place, we were made to feel like second class citizens."
• "The manager was called & did offer me an insulting £5 discount which irritated me as well."
• "Terrible pregnancy massage. Booked on treatwell for £50 then they made me pay £10 more on the day."
• "Worst massage I’ve ever had. Manager was very unwelcoming and her and another staff member was snickering at me."
• "The staff here in this shop is not professional and Rude."
• "Has potential but customer service needs a lot of work... always waiting 10 to 20 minutes for my appointment to start."

Ambience and Environment

Pros:

• "Just got out of Thai Manee Spa. I had an amazing experience. Great service, very beautiful Spa, soothing atmosphere, absolutely delicious tea!"
• "Beautiful spa, I go here regularly for waxes Lailaa is amazing and takes great care of me!"
• "Lovely hidden gem, with great decor and ambience. Massage therapists are well-trained in traditional Thai techniques."
• "A quiet clean venue, it's nice not to be called babe or darling and they don't want to sell you anything."

Cons:

• "Don't go here if you want a relaxing experience. It's not a proper wall separating you from the other massage rooms, you can hear everything."
• "People can therefore see in as they walk past and you can hear everything in the main room including staff talking, the phone ringing and even toenails being cut."
• "Lovely well presented place the smell of the oils is mesmerising when you get in. However, few odd things like staff swapping without explanation."
• "Wasn’t the best experience I had, I arrived and straight away asked me how I’m going to pay when I already payed when I done my booking."