Lavender on the Hill (Primrose Hill) - Massage, Osteopathy, Physiotherapy & Facial Spa Reviews Summary

Massage Therapists' Expertise

Pros:

• "Priscilla, the skilled massage therapist, possesses a magical touch that is both firm and soothing."
• "Valentyna was super thoughtful and caring, making sure to understand exactly what I needed."
• "I had an aromatherapy massage with Therapist Akiko. She was fantastic, very comfortable throughout."
• "Skilled professionals who tailored the pressure and treatment to your preferences."
• "I had a massage from Valentyna Tym. It's the best massage I've ever had."
• "Priscilla is absolutely amazing! Thank you so much for a wonderful 3-hour experience."
• "Valentyna was courteous, knowledgeable and professional. Her technique and sports therapy knowledge was excellent."
• "I am quite petite and fragile and Daria handled it so well to make sure I got the most of the massage without feeling any pain!"
• "I saw Akiko for Sports massage and it was amazing!!! Her techniques were absolutely great."
• "Naoto Kawai at Lavender on the Hill... managed to relief my pain and was super professional."
• "Sara did an excellent job, would definitely recommend her."
• "Priscila was my therapist and was amazing. I was diagnosed with sciatica and for months nothing was helping."

Cons:

• "The facial afterwards felt like the therapist hadn't done many facials before and it felt like waste of money."
• "Communication on the front desk could be better but I'll definitely go back for another massage."

Ambiance and Comfort

Pros:

• "The room was heated, I received extra blankets to keep me warm and the massage bench was heated too."
• "The serene ambiance of this place complements the expertise perfectly."
• "A lovely, calming space. Booking and communication was easy and excellent."
• "The staff were so kind and welcoming, the atmosphere was relaxing."
• "Very welcoming from start to finish. A beautiful place."
• "You immediately feel relaxed upon arrival and located in the most charming part of the city (Primrose Hill)."
• "The atmosphere here is lovely, everyone is very attentive and wants you to enjoy your experience."
• "The whole place had a very soothing atmosphere, it was nice and quiet and I really enjoyed the playlist too!"
• "This is a little heaven in Primrose Hill, the space is so relaxing, with a wonderful scent and beautiful decor."
• "From the moment you walk in you are instantly relaxed."

Cons:

• "The room isn't 100% soundproof which is a shame. You can hear people coming and going and up and down the stairs."
• "I could hear almost every word of the loud speaking person arriving in the room next door, so the walls are fairly thin."
• "If you get a room on the ground floor, you do hear people talking in the corridor."

Customer Service

Pros:

• "Therapists are considerate and respectful."
• "The staff were so kind and welcoming."
• "Very welcoming from start to finish."
• "A big thank you to the whole team including reception who had helped us book the reservation from abroad."
• "The receptionist was really helpful and friendly."
• "The staff were very attentive making sure to avoid areas my partner was not comfortable with."
• "The staff there took Covid precautions."
• "Everyone from the moment you enter the space is lovely, and friendly."
• "The osteopath, Livia, at Lavender On The Hill is amazing. So helped me."
• "From the moment you walk in you are instantly relaxed. The staff are friendly and professional."

Cons:

• "Customer service not the best. We booked for a couple massage with a male and female therapist and received the confirmation for the same but we arrived we had 2 females and 1 could not do deliver deep pressure."
• "After the massage I came down with severe itch and inflammation... they never took responsibility for what could have been SO easily prevented by 'inquiring ppls allergens'."
• "All therapists are on the website you can take a read of their individual experience. My only criticism was that I could hear almost every word of the loud speaking person arriving in the room next door, so the walls are fairly thin and the staff could probably ask that everyone arriving respects that there are people undergoing treatments in other rooms."