Address: Unit 9, Stadium Industrial Estate, Cradock Rd, Dunstable, Luton, LU4 0JF, United Kingdom
Phone: +441582249398
Rating: 3.9
based on 92 reviews.
Staff Interaction and Customer Service
Pros:
"The sales team is very polite and knowledgeable about the cars. No pushy sales."
"Very professional and decent people’s, provide me all necessary info about finance and car, specially Jamal he helped me a lot."
"Jay is very profession and friendly, sort out all of my questions, highly recommend!"
"Couldn't have wished for better service! I wasn't able to get down to see the car for over a week & sales guy suggested I secure the car with a small deposit."
"The sales team went above and beyond to get me behind the wheel of my new 530 m sport."
"They let me check 3 cars on my own and then took out 2 for a test drive."
"The whole experience was very pleasant and extremely professional all thanks to the staff who assisted us throughout."
"We were never put under any pressure by them. They made us feel very welcomed and we got a great Vehicle from them."
Cons:
"The salesman Omar, oh, sorry Jamal, is an inadequate, very rude person who does not know how to communicate with people."
"Absolutely appalling customer service. Spoke to Jamal who was a disgrace."
"When I questioned the other salesman about the scratches all I got was, it’s an older car."
"Terrible experience with BCM. The keys didn't work properly, and they lied about it just needing new batteries."
"I have never experienced such bad and rude customer service in my life. They are complete scam."
"Arrogant owner, his partner should be in charge. I drove all the way to this place only for the owner to show me attitude when I asked him questions about his car."
"They were very reassuring whilst tight-lipped on finance details and got us travelling from London to conclude the deal only to be ambushed with a bogus deal and aggressive warranty sales."
"I was informed about my car having alarming sensor but when purchased, the sensor wasn't there. Please be sure and do a completely search before do anything with this company."
Car Quality and Condition
Pros:
"I bought a Mercedes GLS from BCM 6 months ago. I was allowed to inspect the car thoroughly."
"This is our 2nd car in the family we bought from here, always very friendly and honest about what they do, no pressure or unnecessary advices, give us our own time to make the decision."
"Bought a land rover discovery sport in august 2021 car had to go back into dealership after 1 week as was faulty."
"I bought a grey, 2014, Mitsubishi Outlander from your garage on 21st December 2020 and I am very unhappy with it."
"Bought a car for 16 grand. They lied all faults on check list we got with it are fixed. Nothing was fixed! It's like 1500£ extra!!!"
"Purchased a 'very nice' car from them last year. As I was importing the car, I went through everything with them over the phone and was given assurances regarding the condition of the car."
"I bought a £6k car off you and all i can say is i wont purchase again from you mislead from the start as on website it looked perfect but had a dint and scratch on bumper arm rest ripped and a tyre i cant put air into."
"Sold me a cat C bmw 1 series with out disclosing this and telling me that its fully hpi clear."
Cons:
"The rear tires are cut in large pieces as are all the rims painted with cheap paint and peeling after washing."
"Turned up with the car still sitting in a very poor lit warehouse. When they drove the car out even in the poor light it was full of big scratches up to 18 inches long on the door and paint fading on the bumpers."
"I bought a car with this dealership a little while ago. The car had a faulty battery and needed replacing, though this was not disclosed to me until after it had been delivered."
"Sold me a car which I advised them needed rear discs and now no response asked them to cancel the warranty when I picked the car up and it still has not been done."
"After a few days of use, a light came on to warn of a malfunction and something needs to be fixed."
"£15,500 spent at this place on an Audi Q7. Had it a few weeks and vehicle cut out on me and wouldn't start."
"AVOID.. Bought a car off them had it delivered and found out some noise coming from the back took it for a service found out back suspension was gone."
"Brought a vehicle from them in june said they would service it.fix a bulb and refit the interior mirror. When the vehicle was collected for me the service light not reset so was it serviced?"
After-Sales Service and Warranty
Pros:
"They promised that if any issues just call us and we will look after you."
"Jamal promised that the spare key would be in the post within a few days, but this never materialised."
"I was told by the delivery driver, who happened to be the salesman in the dealership, that if I replaced the battery, and sent them the invoice, that they would refund me the amount."
"This was my first impression of the company, but after that, it was disasters. they gave me a faulty car, and they weren't willing to help me with the issues arising."
"Problems with the warranty. I paid a 3-year warranty for £1500 when I bought the car."
"I bought a Mercedes ML250 AMG Sport from these guys and on the way home I noticed that there was a knocking sound coming from the car."
"When the car had its service I was told the brake discs also weren't the discs that should come with the car. I had to get both the front and rear discs replaced with the correct AMG sport ones."
"I have been referred to this dealer by a friend. Who had good car buying experience with them. Now, I do agree with him."
Cons:
"I would never buy a car from this garage again!"
"I have bought a Mercerdes E class worth £15500 from them, the car was sold to me with a major engine fault (cracked Head gasket)."
"Avoid this company at all cost. We made arrangements to purchase a car. They presented us with pictures that looked immaculate."
"Took 2.5 weeks and 4 phone calls to try to get the deposit back for simply looking at a car."
"Not even worth one star STAY FAR AWAY FROM THESE COWBOYS, Awful place. All a big show on arrival but as soon as you leave you are on your own."
"I have never experience such bad and rude customer service in my life. we have bought so many cars from so many different dealer but not arrogant ad rude like them. They are complete scam."
"Really bad service, 2 months in after buying a car and had issues DPF had to be regenerated, break pads never changed, rear wiper not working."
"Absolute scammers, they sold my wife a car for 10,000 pounds that have 3 grand worth of problems, they also sold her a fake warranty that was worth nothing for 500 pounds. Fraudsters, they are rude and terrible at communication."