Brayley Kia Dunstable Reviews Summary

Customer Service

Pros:

• "Andy their Motability specialist is fantastic. Non pressuring, informative and friendly throughout."
• "Herman de souza... Very polite and knowledgeable salesman."
• "Very happy with the service I received. The staff are very helpful and friendly always willing to help and answer my questions."
• "Herman made the process such a pleasure."
• "We found Herman to be extremely helpful. He gave us all the info we needed and answered all our questions."
• "Peter is perfection personified!!! Fantastic customer service, helpful, supportive and knowledgeable!!!!"
• "Such a pleasure to deal with. Everyone was so helpful and welcoming."

Cons:

• "Having informed me of my cars service due in early this year, I booked it in as requested only to be told the day before the service not to come because they did not have the necessary parts to carry out the work."
• "The switch board transfer you straight to the workshop who have no idea how to speak to customers."
• "Just wondering if Kia knows how they talk to customers with this level of customer service received we have arranged to have the dealership sticker's removed from the vehicle why advertise for a company that has such poor customer service."
• "Said they had valeted the car, no same as when i left it there."
• "Poor communication and customer service."
• "If they take ur details to call you back then no one will bother to return the call."
• "I love Kia, however I am really unhappy with the service provided."

Vehicle Service and Maintenance

Pros:

• "Everything done service wise in time and also updated the infotainment and map software as requested."
• "They also often clean the car inside and out when they fix it which is a nice surprise!"
• "Had a few different problems that were dealt with efficiently by the mechanics."
• "Had some repairs carried out on my car, completed today. Offered and given a courtesy car for the night, the team here are all lovely."
• "They will always attempt to be flexible with dates and times for service."
• "Ensured the car was delivered on time with all works completed to a great standard."
• "Car serviced and given an MOT. Car also valeted and washed so in excellent condition upon return."

Cons:

• "Some of the more important issues have not been resolved."
• "I'm going to have to find the time to visit them again and resolve at least the sticking charge port cover."
• "I have owned a Kia e- Niro 3 since April 2021, since Feb 2022 I have had major problems with the car."
• "Van went in for MOT and service, they failed the headlights and rear fog, it's now been nearly a month, they have now given up trying to fix a simple fog light."
• "Extortionate prices, £90ph labour! for servicing."
• "But in this occasion, I felt let’s down and fell verybdisappointed and very upset for the incident which occurred when I took my car for the 11th service."
• "The mechanic was rude stating we don't deal with Ssangyong anymore and cannot get the parts."

Sales Experience

Pros:

• "The best car sales room I have ever been to."
• "Totally recommended. Not pushy never pressured."
• "A nice locally run dealership, never use pressure tactics and always willing to give test drives with no hassle."
• "After a 9 month and 10 day wait, our Kia Sportage gtline s HEV arrived yesterday!"
• "Had great communications through the whole process... very friendly and no hard salesman tactics."
• "Main dealers could learn a lot from Grovebury Cars!"
• "Would definitely recommend Grovebury Cars Dunstable to my friends and family."

Cons:

• "Very angry with their attempt to rip me off for a replacement tyre! I was quoted £218 for the very same make/model of tyre."
• "Also, ever since I bought the car, the car had a defect which they have not found yet and it’s been three years since I bought it."
• "Wandered around looking at cars with the intention to buy. However the staff could not be bothered to even ask if I wanted help."
• "Small car sales company for Kia cars. I wanted to see the new Kia Niro but there were none available."
• "I'd been booked in for 9am and I was left waiting til after 9:40 before they started looking the my vehicle."
• "Car buying has changed a lot over the years and this open and honest approach without any of the old school sales techniques is to be welcomed."
• "Our Kia Sportage gtline s HEV arrived yesterday!"