Terabyte Electronics Reviews Summary

Customer Service

Pros:

• "The team explained everything to me and were very thorough."
• "The staff was polite, friendly and really nice."
• "Keep up the good work and customer service was good, Polite members of staff."
• "Sammy at the Kilburn High Road store was really friendly and helpful."
• "The customer service is excellent here; the staff are assuring and have explained clearly what was wrong with my game console."
• "Everyone is so attentive to a huge variety of customers needs and concerns."
• "The guy behind the counter is an absolute Gentleman fixed my iPhone 11... and fix my phone with chemical cleaning... his customer service skills are excellent."

Cons:

• "Massively over priced items compared to online companies."
• "I spent £600 on a service which is non-refundable, which wasn't completed within the promised timescale and which hasn't worked, apparently."
• "They charged me £45 to diagnose and tell me my phone was water damaged, which I told them from the beginning."
• "I spoke with another member of staff who claimed not to know that the request was urgent despite my having made it clear to two others."
• "Honestly, avoid this place at all costs."
• "I wouldn’t go anywhere else!"
• "I won’t go anywhere else to have our laptops, tablets or phones repaired as I trust his workmanship 100%."

Repair Quality

Pros:

• "Had the screen replaced for my Samsung S9 plus with Super quick and efficient service."
• "Easy booking system for MacBook repair, screen in stock and all fitted within 90 minutes as predicted."
• "The service was 5 star and the work carried out was excellent."
• "Macbook pro works perfectly fine!"
• "They were upfront about the costs and timescales and I now have a fully functioning MacBook."
• "I dropped my Samsung S7 edge and broke the screen in several places the team manager in Terabyte Electronics ordered a new screen and it was fixed within 6 hrs of breaking it!"
• "Sam diagnosed the problem and called me quickly."

Cons:

• "The new screen is working perfectly but the replacement left a couple of marks on the laptop and a couple of small scratches."
• "I bought a New Laptop in your shop, after 12 days or 2 haurs works Laptop, has appeared a shadow on the screen."
• "All the good reviews have read here are not real!!"
• "I wouldn't come back again with any repair to this shop, I don't feel I got any service for the money I left there."
• "I used this place to get my laptop screen replaced. I was quoted one price, agreed, only to be charged double this quote when I returned to pick up my laptop."
• "Their spare parts replacement is fake and they will charge you for the price of the original ones."
• "When I contacted the shop to report the issue, they were unhelpful and dismissive."

Value for Money

Pros:

• "Highly recommended and will definitely use again if needed."
• "Friendly, efficient, value for money service."
• "Terabyte electronics is usually more expensive than others but frankly worth it to know you’re getting a top notch service."
• "Amazing Prices was looking for cheap price of broken LCD of Samsung s8 plus and tried few around on high street but this guys got me in for £130 including labour,exceptional customer service."
• "They replaced the shattered screen of my Google Pixel 4a5g... The fix went very smoothly."
• "Faulty battery replaced, phone cleaned and returned in a couple of hours at an extremely reasonable price."
• "Replaced my Huawei tablet screen with reasonable price in kilburn with perfect fitting like new and genuine as committed on time...."

Cons:

• "Unfortunately they promised to call with updates within a set time period and didn't call."
• "I wish them well, but recommend in future that for very expensive services, they keep in better communication with customers and complete the work on time and otherwise offer a partial refund."
• "They completed my repair in 5 days."
• "AVOID AT ALL COSTS!!"
• "I wouldn't come back again with any repair to this shop, I don't feel I got any service for the money I left there."
• "I purchased what I thought was a genuine Samsung phone, but upon closer inspection, I realized it was a fake."
• "They refused to do exchange rather they want me to buy another plug for £70! which I did not buy. The exact same plug is £15 on amazon."