McDonald's Reviews Summary

Staff and Service

Pros:

• "The hard working staff were being stressed out by two apparently senior managers."
• "Well........... it seems like every single assistant was wearing a mask which is a good thing for the times we are going through and the service was very good and very quick."
• "We visited McDonald's in Borehamwood yesterday, and were very impressed with the service we received by Kelly, very friendly and professional the way she handled our order."
• "The staff were very busy and seemed to be coping well."
• "Very popular and well run restaurant with takeaway and drive-through I have always found the service to be very efficient and quick."
• "When we return the burger, they do apologise every time and without question replace the offending food, sometimes they throw in an extra fries or drink for the inconvenience."
• "Staff are polite and helpful, although contact is minimal if you take a plastic 'tent' number, order on screen, and pay by debit card."

Cons:

• "Some of the staff can be very rude and ignorant."
• "Slow service, staff seem to have lost the ability to be polite as well."
• "The McDonalds staff called Kelly is giving dislikes to all the motorbike couriers in this restaurant, she works there and her husband is a motorbike courier so she is disliking every person so that her husband can gain priority over the food delivery."
• "The girl working at the drive through (last window) giving out orders working right now is so rude she might aswell have thrown the food and sauces in my face."
• "They been giving a really bad customer service and i was standing for more than 15 minutes and no one called us."
• "this mcdonald’s is full of racist workers, i was racially assaulted with my kids me and my children (all black and mixed) were kicked out of the restaurant for absolutely no reason at all."
• "Extremely poor service. Manager named Muhammad is simply not suited for the service industry."

Cleanliness and Facilities

Pros:

• "It's relatively clean."
• "The venue is sparkling clean."
• "Nice parking lots of free parking Outdoors and indoors heating wireless chargers and other charges for your devices."
• "Its pretty nice actually, staff cleans the tables and the restaurant is tidy most of the time, even the tables outside are clean and no rubbish anywhere to be seen."
• "The place is large, spacious, clean, with lots of hand cleansing points and paper towels."

Cons:

• "The Car park is rat infested I see them running round must have big problems traps all round the carpark outskirts."
• "Tables can be a little dirty and phone chargers don’t work."
• "All tables were dirty while all their staff we standing behind the till having a laugh!"
• "1 person managing a dual drive through, pubic looking hairs in our food. No hair nets. No gloves. This mcdonalds has no hygene."

Food Quality and Order Accuracy

Pros:

• "The food was all cold apart from the chicken nuggets which were somehow burnt."
• "To make things even better, a 15 minute drive back to where we were working and the food was still HOT."
• "Our food and drink were exactly as we ordered and hot!"
• "Never had bad food from this place."
• "Food was the freshest I've ever tasted in London."

Cons:

• "Whenever we order vanilla milkshakes 2 out of 4 will be banana and we only find out when we get home."
• "This branch often makes mistakes."
• "They close the doors at 11 instead of 12 as advertised."
• "Was also cold dry burgers."
• "Fries were horrible. Still looked white not fried off enough and a few were hard."
• "usually get a mcdonalds every saturday, have messed up my order every time without fail."
• "I’m not very happy just been to your store and asked for 2 double cheese burgers with only cheese when I Check you basically gave me 2 cheese sandwiches with no patties."

Experience and Convenience

Pros:

• "Drive through is alright, dine in is quite nice and spacious."
• "The drive thru was busy but the speed at which this branch dealt with customers was the best I've ever come across."
• "They've even taken their time to tell me which bag had the specific food AND help me deliver the food to the car! (Thanks lady wearing glasses!)"
• "The children were impressed with the style of building and couldn't believe that it was McDonalds."
• "I go to mcdonals once a week and there is a very polite and friendly Gentleman at the Drive thou window number one in the mornings he is very good at taking my orders."
• "I have got best service from McDonald's. I ordered to eat in and there was an guy name Nabil he took my order."

Cons:

• "Waited for food for about 15 minutes..turns out our food was ready and sitting on the counter about 5 minutes after we ordered..no one called our number."
• "Whole experience from a drive through took 33 mins to be served food on a quiet day."
• "Worst McDonald’s I’ve ever been to! Waited for an hour with two children whilst other people were coming and going."
• "When you come by McDonald's 10 minutes before their closing time and you are actually buying food... Don't even think about using the toilet facilities on the site... Because they are long time ago closed."
• "This was probably the worst McDonald's I Have ever been to. A 25 minute wait for Our food to turn up pushed and shoved by Uber drivers waiting to collect their order."
• "Hours later something wasn't right. Into the night I threw up twice."
• "Worst restaurant ever, greeted by this young lady outside with restaurant closed open for drive through."