McDonald's Reviews Summary

Customer Service

Pros:

• "I was at McDonald’s last week and the customer service is amazing! A staff member who goes by Elise Nolan is exceptional!"
• "It is a lovely place! The staff is so nice especially Safaa. I am a regular customer and she always greets me with a smile and helps out with my orders and in carrying my tray."
• "The only helpful member of staff was the guy on the dining area - i don’t recall his name."
• "We were served by a lovely, polite employee called Daniel. He greeted us in a warm and friendly manner and was a pleasure to deal with."
• "Today I had amazing customer service by a young girl, who I think is called Kelsey... she worked well under the pressure and served to me with a smile."
• "Very friendly and helpful staff, helped us to get seated promptly after ordering and made sure we had everything."
• "We came to civic Macdonalds today and staff member Pam was amazing with my daughter, she entertained her on the table games board and went out of her way to make us feel so welcome and comfortable and went more than the extra mile."

Cons:

• "Rude staff that offer zero apologies when wrong, instead sarcastic comments."
• "Awful, staff are basically kids haven't got a clue, the words customer service don't exist in the dictionary of McDonald's!"
• "The staff, all of them, look and act as though they would much rather be somewhere else."
• "Staff not the most friendly of staff."
• "One of the worst experience I had here. Staff were arrogant and ignoring."
• "The staff are horrible here. They'll put you in the grill bay everything then stuff the food through your window without a single word."
• "The teenager staff are managed by older teenagers up to 25 years old management with zero customer service skills."

Food Quality and Order Accuracy

Pros:

• "Food was like any other Maccys. Tried and tested."
• "Positives- food was fresh and nice."
• "Food tasted fresh."
• "Only been here once... The food was quick, hot and correct! They also remembered the sauces."
• "Clean and tidy McDonald's staff nice and friendly."

Cons:

• "Restaurant dirty, food cold and old, coke ran out."
• "For the 3rd time in 4 days they have left items out of the order, having attempted to phone up to complain there was no answer."
• "If I could give zero stars i would £60 order and only half of it turned up and the that did turn up was stone cold."
• "Ordered food came an hour later food is very cold!"
• "They are never ever capable of getting a single order right, be it delivery, take away or ordering in."
• "Food cold and old, terrible service mixing up orders."
• "Two days of orders over a 72 hour period both orders absolutely stone cold."

Facility and Cleanliness

Pros:

• "Store very clean."
• "Very clean toilet and food is typical."
• "The cleaning lady was diligently working to keep the place clean."

Cons:

• "ice cream machine broken, touch screens not working, stopped taking all orders."
• "Place was shocking, bins over flowing, toilets disgusting...... womens bins overflowing if you know what I mean."
• "Queued for 26 mins as they've reduced access to the drive thru from 2 lanes to 1."
• "Then to top it all the bathroom was disgusting. Tap didn't function & no hot water, the floor was unclean and the dryer was not working."
• "Very dirty, toilets looked like it's never been cleaned in weeks with no toilet roll."
• "Toilets were bad and needed cleaning also tidying up looked like a few days ago they'd been cleaned last."
• "You can't really eat in as all the tables looks like a pavement after a fox has dragged a binbag down it."

Service Efficiency

Pros:

• "Uber delivery was great unfortunately McDonalds got the order wrong."
• "Excellent service at the drive through, although a bit disappointed after placing my order."
• "Food took twenty minutes. But.. there is a young lad called Jake who works on the restaurant floor, really nice, helpful, chatted to my little girl and hurried up fetching our order. He gave my daughter a mcflurry for the long wait."

Cons:

• "Only 2 people + manager serving on night shift, we've been waiting more than 45 for an order, nobody was in any hurry."
• "The ordering machines never work."
• "Service is terrible, your order will frequently be wrong, they deliver through Uber eats whenever they feel fit and the staff are ruder and more miserable than in any other business I’ve ate from."
• "26 min wait at the drive through at 0200."
• "Always get food orders wrong inside and drive through."
• "PLEASE AVOID AT ALL COST."
• "Took 30 minutes to pay for my order and another 30 for it to be made."