KFC Wythenshawe - Rowlands Way Reviews Summary

Location & Interior

Pros:

• "This KFC is easy to find because it is next to a main road."
• "The interior is nice and it was made with an open-plan (making it easy to move around.)"
• "The parking was good and the restaurant clean."

Cons:

• "Pretty dirty establishment inside the front dining salon, which was also closed?"
• "The tables were sticky and the seating area was dark, dingy and messy."
• "The eating area was filthy."
• "Cleanliness was shocking... floors and tables look like the ending of a house party."
• "Internal bins were full and a lot of used packaging all over the dustbin."
• "Toilets are also in need of a little TLC with one of the locks not working in the women's cubicles and hygiene having slipped to a sub-par standard."

Service & Staff

Pros:

• "Sam truly is an asset to KFC and people like her make customers day beautiful."
• "She greeted very warmly with smile, had suggested extras and worked liked robot to make sure I receive it fresh and fast."
• "The young man who served me was cool, calm and collected."
• "Staff were pleasant enough. Overall not a bad experience will call again."
• "Staff are friendly and food is tasty."

Cons:

• "The staff were very unfriendly and obviously didn't care about any customer."
• "Really rude, unhelpful staff. Facilities are unclean and staff don't want to assist at all."
• "The staff are rude and ignorant."
• "Staff always rude and chavvy, half the time card machine not working at drive through."
• "Staff don't seem to really care!"
• "Worse staff this store is absolutely pathetic when you go to get pick up food they don't even look at you and All of sudden you hear once out nowhere we will tell you once it's ready with no smile."
• "The staff were very IGNORANT and lazy i was left waiting."

Order Accuracy & Wait Time

Pros:

• "Last time (14th of June) I have mentioned about missed sauce sachets and guys included without additional cost."
• "Called in to pick up a 10 piece bargain bucket, large gravy, 20 hot wings, and a bottle of Coke. Apart from queuing up in the drive-thru it was okay, the food was nicely packed also the time I got home, the food was still hot."

Cons:

• "Waited too long and I have been waiting 30 minutes, plus they skipped me and given everyone else their food."
• "Do not leave this takeaway until you have checked your order as they never get it right."
• "I queued for over 20 minutes for the drive in despite their just being a few cars in front of me."
• "Every single time they forget something!"
• "Leave walk in customer's waiting for long periods."
• "They got my order wrong (ie. Missing items) - had to wait 30mins for them to get the missing items."
• "Yet again, they can't get a simple order right. Only wanted a zinger tower box meal, got all the way home to find the burger was just a chicken fillet with a dollop of mayo and some lettuce."

Food Quality

Pros:

• "The chicken has a high-quality taste and in my experience, it's always at a high standard."
• "The chicken was so juicy and tender and the coating was crispy and well seasoned."
• "Even the chips were piping hot and crispy on the outside."
• "The food they ACTUALLY give you is great!"
• "Really tasty food and many choices to choose from."

Cons:

• "Chicken pieces revoltingly greasy, no salt, pepper or spork added to bag."
• "But how can you serve unfresh food. Tortilla bread of the wrap was stale and hard. Chicken was black inside."
• "The food was cold and undercooked when we got it home."
• "Had food poisoning previous from this store."
• "Chips were hard and cold the chicken was dry and cold."
• "The food must have been out of the bin! Soggy chips cold black chicken."
• "Food was cold dried up and the gravy was past its sell-by time. The coffee was lukewarm at best."