Prestige Student Living Onyx Reviews Summary

Accommodation Quality

Pros:

• "The accommodations boast a standard of cleanliness and quality that is truly commendable."
• "The rooms are cosy, it’s close to the city centre with a shop downstairs."
• "The room, kitchen and social areas are better than most other accommodations in Birmingham."
• "Really high quality accommodation compared to the competition."
• "Very good quality accommodation with excellent facilities including a cinema room, sky top lounge and gym."

Cons:

• "The flat was filthy and stank."
• "The flats were not fit to move into on 'move in' day; fridge full of rotting food and flies, piles of rubbish everywhere."
• "All the rooms and furniture are tiny and the bathroom had multiple faults throughout my stay."
• "The common rooms are really nice but for the amount I am paying this is not premium accommodation."
• "Accommodation in reception area looks aesthetically pleasing. Great for filming tik toks online but living here is a nightmare."

Staff Service and Responsiveness

Pros:

• "Any issues that arose were promptly and effectively addressed by the management."
• "The staff is so kind and helpful, huge shoutout to K, Hope, Tanjeena, Mia, Mel, and Nitu."
• "The Onyx team heard my requests and they helped me a lot to sort everything out."
• "The staff are very friendly and good hosts for a few social events hosted there."
• "The staff are very friendly and helpful and living with multiple Aston Stags has been great this year!"

Cons:

• "Really concerned about the company’s ability to have effective health and safety arrangements in place."
• "I had a terrible experience with Aimee the sales manager at reception."
• "The accommodation itself is really nice but the staff ruin it."
• "Their procedures are very slow in terms of insurance."
• "Terrible customer service they don’t even reply to emails or answer the phone."

Facilities and Amenities

Pros:

• "Ample study spaces, 4K wall mounted television, access to a small fitness suite/gym."
• "The social spaces, table tennis, pool table, cinema room and rooftop terrace are all unique features."
• "The gym here is fantastic and the view from the terrace is wonderful."
• "The amenities provided are that of a 5 star hotel."
• "Facilities such as sky terraces and cinema / gaming rooms really set Onyx apart from other accoms."

Cons:

• "I found that it wasn't always clear when certain areas were closed for whatever reason."
• "They don’t provide basic cleaning equipment like a mop or cleaning hoover."
• "They don’t provide a toaster, all of these amenities were provided by Unite Students."
• "There was a fire in another flat and after being notified the staff just left our kitchen flooded."
• "You aren't even supplied with a mop and bucket for the flat kitchen."

Value for Money

Pros:

• "Overall for what you get it's fairly good value; A view from 24 floors up of Birmingham City Centre."
• "One of the finest and most reliable, comfortable and supportive in all of United Kingdom."
• "Great student accommodation with a range of facilities that many others don't provide."
• "The rooms are high standard with ample space, storage and facilities."
• "Best Accommodation in Birmingham in my opinion and I’ve lived in 3 so far."

Cons:

• "They are incredibly overpriced for the kind of facilities they provide."
• "It's a little pricey and they use circuit laundry so those are things that are a bit harder to change."
• "Would give 0 stars if I could! I feel sick to my stomach about horror stories my daughter has told me."
• "This place is in millions of pounds of debt which counts as to why they only care about MONEY!"
• "It’s overpriced for what we’re getting, this place lied to their tenants so many times."