Gourmet Burger Kitchen (GBK) Reviews Summary

Food Quality

Pros:

• "The food were delicious especially the Korean chicken Burger and Chocolate smoothie."
• "Quality burgers."
• "Visited on show night, and service was great... Great gluten free options, very tasty."
• "Ordered the chicken panco burger with some sweet potato & chips, quality of the food was on point as usual with nice flavour."
• "The burger was made medium rare and the chips with the Cajun seasoning, the chocolate smoothie is also yum."
• "The food was great and tasty."
• "Both burgers tasted great."

Cons:

• "Both burgers... were swimming in an ungodly amount of grease."
• "Ridiculously expensive food that is also below mediocre quality."
• "Burgers were requested medium but came well, and were actually burnt."
• "Food was less than mediocre, burger was really dry and the cheese in the burger wasn't even melted."
• "The burger was rather tasteless and disintegrated (cheap) and the blue cheese sauce was just tasteless."
• "Meh. Burgers were okay. The kids crumbed chicken Burger was dry."
• "The burger was slightly better than average... My Partners Chicken burger was much tastier."

Service

Pros:

• "Nice staff and yummy food."
• "The manager came to resolve the situation which wasn't needed at all but she was very nice and friendly and was happy to help."
• "The staff were friendly and happy to fulfill my order and additional requests for water and straws."
• "The staff were very courteous, however, when our 2 meals were served, my daughters meal was stone cold."
• "Manager asked how our meals were-servers were fast and always working hard."
• "We were asked of we had any allergies at the door and then shown to a table and explained how the ordering process works."
• "The service I receive is incredible. They are very attentive and friendly each time I go."

Cons:

• "Bit hectic and had to download an app to order with no clear indication of how to order otherwise."
• "Because they didn’t have onion rings you can’t order the taxi driver burger!!"
• "Service was very slow though sadly, took 15 minutes to bring out drinks over.. No real apology."
• "SHOCKINGLY BAD!! AWFUL PLACE! A very rude waitress with no idea how to treat customers, and with a very bad attitude!"
• "The manager asked me if I am going to order food. I was shocked as it was his attitude and mannerisms in which he said it which was not welcoming at all."
• "Table service doesn't exist as they insist you order from the GBK app."
• "The staff just wasn't helpful at all."

Value for Money

Pros:

• "It was an excellent value for the money."
• "The food was ok, but fast service and a bargain at £7 for their weekday lunchtime deal, which included fries."
• "Great combination of size Vs price, I think they're doing much better than most in that area."
• "Quite liked this place. Had a meal deal around £9 veggie burger, drink & fries."

Cons:

• "It's not value for money."
• "£80 for two kids/adults (one beer the rest tap water)."
• "Felt the cost of the burgers was a little steep considering you don't get fries with them."
• "Very overpriced for what you get..I don't mind paying for good food..but I on this occasion I didn't get any."

Ambiance and Cleanliness

Pros:

• "Okay atmosphere with good music, booths are quite cosy."
• "This is a really cozy burger house that affords people the opportunity to have some really tasty burger in a quiet and serene environment."
• "The place was clean, tidy and the staff were very friendly with some friendly banter."

Cons:

• "Too crowded, we were literally sitting on top of each other."
• "The toilets needed a deep clean though."
• "Low score is to do with toilets. Staff and food were excellent. But the toilets / bathroom is in need of a deep clean! Really dirty."
• "Restaurant is in dire need of a refresh or total refurbishment. Cleaning standards for the tables needs to be looked into as ours felt like it hadn't had a decent clean for a while."