Shake Shack Leicester Square Reviews Summary

Food Quality

Pros:

• "The beef tastes incredibly good; the bun is soft and the salad always looks bright and fresh."
• "The burger was good and the same goes with the fries. I tried the buffalo burger and fries. It was delicious."
• "The chicken was massive and honestly worth its prize."
• "Beef hotdog, burger and fries tasted amazing and perfect portions."
• "Really delicious burgers, fancy crinkle cut fries. I’ve really enjoyed the meal and service as well."
• "The first time I had Shake Shack, it was incredible. Burger is 10/10, best burger ever. Fries are 1000/10, also best ever."
• "Food was great, but the hospitality was much better. Everyone was welcoming got greeted and all."
• "Simple, tasty and amazing. The burger has the perfect size and the whole experience is great."

Cons:

• "The breads for burgers are small and sobby. Fries are just ok."
• "Had the mushroom truffle burger which tasted great, the fries were average."
• "Do not go here! Go to McDonald’s instead! The food was awful, it was dry and not flavourful and so expensive."
• "Food was cold and raw lol. Asked them to remake this but then got attitude."
• "The entire Burger was small and way too salty. Fries was your basic supermarket crinkle cut."
• "Not worth in my opinion. My burger patty wasn't cooked through."
• "The fries were cold and crunchy (probably the last of what was left before cooking fresh!) The burger was greasy and lukewarm."
• "Overrated, bland and cold. Such small burgers. So overpriced for what it is in comparison to other burger places in London."

Service and Staff

Pros:

• "Staff members were nice and quick with the food."
• "Very clean tables, there was help upstairs to empty the trays even for you!"
• "The staff is smiley and kind, I was truly surprised to find such a friendly atmosphere in a fast food chain."
• "Great cheese fries with bacon and BBQ sauce! Recommend the leicester square concrete with chocolate peanutbutter and brownie chunks!"
• "Self serve and fast food so really fast. Wide variety for vegetarians and pescatarians."
• "Had a pretty busy morning went in to get a quick bite. The food was great, but the hospitality was much better."
• "Excellent counter service today from someone fresh into the job- I had a question about ingredients and rather than guess, he (and his trainer) looked them up for me and were friendly and chatty throughout."
• "Amanda and Harry were very lovely, helpful and have wonderful characters that made our visit that much more enjoyable and fun."

Cons:

• "I honestly think these are the best burgers we have eaten. There may be fancier ones and bigger ones but if you had to scrutinize the details and compare bun size and meat patty and cheese proportions these burgers have the perfect bite down packed. Too bad its always busy."
• "Had to wait 15 mins when there were just a few customers, everyone got served even the ones who ordered after me."
• "Burgers seem tasteless, they look really good but not that much flavor. The space is huge with upstairs seating it got very crowded really fast around lunch time."
• "Waited 15 mins for the food which was a bit longer than expected. Burger was quite tasty and on the softer side."
• "We waited too long between the order and the arrival of the dish. Also, I found it very expensive for a burger and fries."
• "The burgers are good, but in fun size. I've tried the same in the US and those are definitely larger than this."
• "The staff smell of BO really bad!! I mean by that it really smell entire room. It was ruined my meal."
• "The ordering system doesn't work. Instead of order numbers, the staff have to take your name and then read out loud."