Audio Republic Ltd Reviews Summary

Customer Service

Pros:

• "I am totally satisfied with the service and the after sales service I have received."
• "He genuinely wants you to be happy with your system and to enjoy music as much as he does."
• "I was extremely impressed by his knowledge, enthusiasm and overall customer service."
• "They made no drama whatsoever and genuinely offered to unpack and plug them in for me as well."
• "Audio Republic offer exceptional customer service and I would highly recommend them."
• "Extremely happy with the service received from Andrew and the team."
• "Great experience with Andrew at Audio Republic. He interpreted my brief perfectly and specified a fabulous system."

Cons:

• "We have tried 9 so-called 'recommended dealers' since, all have been appalling to us."
• "The owner has no idea about customer service or how to run a business properly in my opinion."
• "They don't seem to know much about the products they are selling."
• "Shop is poorly organised and does not look like a proper HiFi store."
• "Comes across as rude and wants rid of you as soon as you enter his shop."

Knowledge & Expertise

Pros:

• "His level of knowledge and the advice that comes from that knowledge is second to none."
• "Andrew obviously has a wealth of knowledge and put forward lots of advice for tweaks and improvements I can make with my set up."
• "I was very impressed by Andrew's knowledge of turntables and cartridges."
• "Andrew is blessed with an encyclopaedic knowledge of hifi and especially turntables."
• "Having the expert guidance of Karl from Audio Republic was absolutely invaluable when choosing the ideal setup for us."
• "Andrew is both patient and incredibly knowledgeable."
• "It was a real pleasure to work with Karl who has such a passion for music and is encyclopaedic in his knowledge of hi-fi equipment to suit all budgets."

Cons:

• "I discovered it had a euro plug, despite the product spec on the box saying UK plug."

Value & Pricing

Pros:

• "Andrew got me a great deal including Naim speaker cables."
• "Andrew at AR has just kindly sorted me out with a REGA P3 & Power Supply without blinding me with science and without attempting to empty my already empty pockets."
• "I didn't have to ask for the discount, that's just what they were asking."
• "I think we reached a deal that was fair for everyone and was competitive."
• "They sold us the speakers, brand new, for an amazingly reduced price, just because a revised series are now out."
• "A fair trade in price for my Rega RP6 deck and Naim Stageline was offered, Andrew even accepted an older pair of speakers I had as part of the trade in."
• "Bought a REGA TURNTABLE THAT COMES WITH ADDED FREE EXTRAS WITH A SHELF TO PLACE IT ON, ALL CHECKED AND SET UP READY TO USE."

Cons:

• "The recommended Proac speakers purchased are superb and a wonderful match for my set up."

Installation & Setup

Pros:

• "The setting up of the various items at home was exceptionally helpful to ensure everything worked and was properly balanced."
• "He's also on-hand to install and set-up your new system for you, making sure that you get the best possible sound quality out of your new kit."
• "Andrew had already set the turntable arm & cartridge for us, so basically all we had to do was plug in, connect to the speakers & play!"
• "Andrew visited the house installed the new cartridge, made some adjustments to the turntable and the outcome is excellent."
• "Delivery and installation was included with Karl coming to my house to set everything up and make sure all was perfect."
• "Karl gave us a very competitive quote for the setup and even came over to set everything up for us."
• "Andrew returned to my home later with my purchases and set them up for me."

Cons:

• "As I haven't got a driving licence, Andrew hired a van, at no extra charge, to deliver a pair of very heavy speakers."