Richer Sounds, Norwich Reviews Summary

Customer Service

Pros:

• "A business which talks of putting the customer first and truly follows through with this promise, thank you!"
• "Peter knew exactly what he was talking about, was friendly and helpful without being pushy."
• "Incredibly knowledgeable, super helpful and superb customer service, particularly Peter who went above and beyond with the delivery of my TV."
• "Fantastic experience in store, friendly knowledgeable staff, great products at great prices. Delivery was a day earlier than expected so very happy all round."
• "The staff here really know their stuff and take the time to explain things properly, offering impartial advice."
• "Yes again, the guys at Richer Sounds Norwich prove that their legendary prices are matched only by their legendary customer service."
• "Excellent service: information, assistance and guidance without overt selling."

Cons:

• "Not much choice and very disappointed that all the T.Vs on show were showing standard definition channels."
• "Waited 4 weeks for a tv still hasn't arrived. Poor communication on the phone just got strung a long told it was being delivered Thursday never turned up didn't even get a phone call had to ring myself."
• "I’ve now been without a tv for 5 days and still no date for it to be repaired."
• "Only peeve is grossly underestimated delivery times for latest amp / receiver which I guess is down to what the manufacturer tells them but it did take several chase emails to get a reply."
• "Great selection of products at a great price but the staff weren't that knowledgeable (the one that I had wasn't anyway)."
• "Very helpful and friendly staff, the only trouble is their demo room is up stairs and my wife who needs a wheelchair was unable to listen to the speakers I was interested in."
• "Walked in to a completely empty store... almost seemed like the staff just couldn't be bothered to attempt to sell us anything!"

Product and Pricing

Pros:

• "I always ask to see if something can be done on price, even though I'm always certain I can't get things cheaper than I do at Richer Sounds, and Johnny dealt with that request very well, especially as he couldn't do anything."
• "Ordered online. Order process was easy. Got some e11's with the £10 discount an absolute steal."
• "Have found staff to all be very knowledgeable, usually having a personal interest in great AV, so able to offer really good advice."
• "Great knowledgeable staff happy to talk through various options depending on budget."
• "Top unbiased advise from the best staff who are genuinely interested in finding the best product to suit your requirements, not simply the most expensive."
• "Prices are competitive and they often have some great bargains on sale."
• "Great value, their competitive prices often can't be beaten online."

Cons:

• "Found same tv on Amazon £10 cheaper be here Monday should of just done that in the first place."
• "It’s 10 months old! It doesn't work it should be replaced for a new set and I should not have to suffer waiting and taking time off work."
• "!! BEWARE !! USED EQUIPEMENT SOLD AS NEW !! 2 ITEMS GONE WRONG !!"
• "Got it home today and there is a malfunctioning power circuit. Will now have to return to my local store for a refund/replacement."
• "Our home cinema installation was okay, though the TV freezes from time to time."
• "Just generally really disappointed and won’t be using them again."
• "Poor service awful customer service took my money and run not caring."

Delivery and After Sales

Pros:

• "Items were delivered next day! (This was a chargeable option which I didn't opt for and went with the free up to 5 day delivery)"
• "The delivery and after sales service was second to none."
• "The guys could not have been more helpful and diagnosed the problem correctly and I now have a properly functioning tv and sound bar."
• "Bought an optoma hd141x last year and the colour wheel went. Had it repaired within the week and they even opened the shop a few minutes early for collection!"
• "Really glad I made my purchase from Richer Sounds Norwich, and won't hesitate to recommend them to family and friends."
• "They were quick to respond to emails, very polite on the phone and thorough in explaining what would happen and timelines."
• "The sale was followed up with a level of customer service that was second to none."