Richer Sounds, Brighton Reviews Summary

Customer Service

Pros:

• "I wish all customer service/sales people would be more like Ben."
• "If there was a gold standard for customer service Richer Sounds would set it."
• "What a fantastic service!"
• "Great to receive sound information from experts who really know their stuff."
• "Damien and his team have always provided excellent service."
• "Second to none care and guidance through my purchase."
• "Staff were brilliant, they even knocked the price of my parking off of my bill!"

Cons:

• "Despite online stock reporting stating they had what I wanted in stock, there was apparently none left."
• "Writing on behalf of my farther, who recently purchased an item, after travelling almost 20 miles he was welcomed to arrogant and unpleasant staff."
• "Selected another option and got the most pompous, flippant, rudest boy I’ve ever encountered."
• "I’ve just encountered an awful human being who works on the customer service number."
• "Came out feeling I'd not received the Richer Sounds service I have got used to over the years."

Product Quality

Pros:

• "Superb quality kit at excellent prices, and they'll do a deal!"
• "I also purchased the Teac TN-350 turntable this was recommended by Ben, again the build quality is superb at this price point."
• "I had chosen the Onkyo A-9010 this amp is amazing for the money no frills, just a beautifully built amp that can handle with ease anything you ask of it."
• "Recommended me an excellent TV (LG OLED)."
• "Best sound for us was on a discontinued model so we bought the discounted demo CD separate."

Cons:

• "Purchased a TV just before Christmas and it was faulty."
• "I purchased a Denon Turntable on line and there was a small fault on the unit."
• "Often not the cheapest but always the best service."

Staff Knowledge & Helpfulness

Pros:

• "You can't fault them. What I like about Richer Sounds is the staff know more about the products that I do, which is how it should be."
• "Got bored of looking at reviews online so just went in, gave Toby my budget and he sent me on my way 30 minutes later with what I can now confirm is an awesome amp, speaker and sub setup."
• "Great Advice to upgrade speakers without buying a new pair."
• "Ben and Damien are super knowledgable and were focused on creating the right package for my specific needs."
• "Rosy's exceptional knowledge and helpfulness solved a problem others had failed to even understand, let alone offer a workable solution for."
• "Incredibly helpful and knowledgeable staff."
• "They know their stuff on every level, they're full of good advice and suggestions and cater for the customer's needs not a sales statistic."

Cons:

• "However they did mention they will be having some sales deals on some items this weekend coming."
• "Their 'price match' offer is a bit of a con because they only price match if the other place offers warranty also..."
• "Very small store with little range and seemingly higher end, more expensive on display."

Price & Value

Pros:

• "Superb quality kit at excellent prices, and they'll do a deal!"
• "Great prices and 6 year warranties on some things... but there is no listening/viewing room of any note, tiny shop and if you wanted to compare two tv's it would be impossible, they display a fraction of what they sell."
• "Got amazing deals over the years and will never shop anywhere else for my home cinema and hifi needs."
• "Plus, the headphones were £10 cheaper than amazon!"
• "It's not often you go into a shop and are persuaded to spend less than planned!"
• "The pricing of their products is also very reasonable."
• "AND because I was purchasing multiple items I managed to negotiate a great deal on the price compared with other retailers (nearby and online)."

Cons:

• "Polite and friendly staff, I have to say having done some homework first, Argos were cheaper on the same product yet Richer Sounds price label was claiming a saving of £100 at the dearer price."

After Sales & Warranty

Pros:

• "Incredible after sales service! just had to return one of our KEFF speakers for a new driver."
• "This is at least the second time they've refunded me a guarantee (probably the third, but it was a long time ago), and they never make it difficult - it's such a great deal: you get peace of mind on repairs for 5 years and then your money back."
• "When TV had an issue, he sorted a speedy replacement."
• "Once we got home Toby followed up with a phone call with news he’d found a remote and would post it over."
• "I explained that I was unable to bring back the faulty unit, so Damien came over personally with the replacement unit, set it up for me and took time to explain the features."
• "Have used Richer Sounds a lot over the years, and they're always good for both value & advice, but I particularly love the guarantee."
• "Phenomenal service as always from Richer Sounds."

Cons:

• "Took it back the next day for an exchange."