Lai Ling Reviews Summary

Food Quality

Pros:

• "The food was all hot, fresh and tasty - the quality of the meat was outstanding! The ribs fell off the bone!"
• "The food was delicious and staff very polite and welcoming."
• "The food is freshly prepared. It is delicious."
• "Food freshly cooked to order, plenty of it as well we had a good meal between 3 of us."
• "Best buffet we have been to in a long time. Freshly cooked and flavourful."
• "The quality of food and portion sizes were outstanding!"
• "All of the food I tasted was good."

Cons:

• "Food is tasteless.. & wasn't fresh at all."
• "Ate in this place a few times over the years and always had no nice food but the last time we went it was downright awful. Greasy, tasteless food."
• "The food at best was average, but given there was four of us eating, the portions were ridiculously small which only means you keep asking for more."
• "Sweet and sour chicken terrible... The chicken was OK but overcooked and horrible sauce."
• "All of their seafood was overcooked and flavourless."
• "The food we did get was either extremely burnt or mushy like a paste, not to mention tasteless."
• "Food VERY POOR !!!"

Service

Pros:

• "The staff are lovely, nothing is too much trouble."
• "The service was excellent, and staff was very attentive so we couldn't fault the restaurant."
• "Staff were friendly and attentive. Always checking if we had enough drinks and did we want more food from the menu."
• "Waiting staff were very helpful, pleasant and handled our requests to the best of their abilities."
• "The staff were really friendly, the service was efficient and the food came out in good time."
• "One server was great explaining dishes."
• "Absolutely fabulous staff food and overall experience."

Cons:

• "Terrible customer care. This restaurant/takeaway has changed hands in recent months and the customer service has taken a nose dive."
• "Customer service skills has gone to China."
• "Service lacked any form of hospitality and more functional business like."
• "The customer service was shocking."
• "Staff too busy chatting than serving."
• "Dreadful service, the waiter was so rude."
• "Service was slower than a snail too."

Management

Pros:

• "Might be under new management and the menu has changed, but still good food and service."
• "Place is under new ownership with a condensed less confusing menu, complete refurb and a much better service."
• "For the first time ever I am excited to have Chinese when the opportunity next arises. Well done that chef!"

Cons:

• "The new management is terrible."
• "Management are rude and will shout in your face if you ask a question."
• "Management looked at us like lunatics when wanting to order more."
• "The latest manager is always rude."
• "The manager was very rude and shouted at one of our party across the restaurant and became very aggressive."
• "The old management was excellent, but since it changed hands a couple of months ago everything has gone downhill."
• "What a shame, used to be regular here but upon my last visit, I was told that it is under new ownership/ management, and the standards are not there anymore."

Value

Pros:

• "You can order as much as you can eat."
• "Overall the buffet was good value at £15.90 per person, if only for the starters."
• "It's fantastic value when you consider the price of a single meal against the all you can eat price."
• "We will definitely return."

Cons:

• "Well over priced!!!"
• "No wonder they want you to pay, before you eat 🙄 cause they know you wouldn't pay for that low level quality of food."
• "TOTALY UNDERSTAND NOW why you have to pay for meal BEFORE you've eaten. SPEAKS FOR ITS SELF won't be going back."
• "Not the cheapest buffet around and add on drinks and it can get a touch expensive."
• "£16.90 for a buffet is astronomically expensive."
• "Very expensive for what it is, really."
• "This place is the worst I've been to with regards to quality and value for money at £21.50pp."

Ambiance

Pros:

• "Had our 30th wedding anniversary here 22 adults and 6 children wot a super place, was so friendly and great atmosphere."
• "Atmosphere and service was great."
• "Initially loved going to 'big wok' until it closed late last year, this place is a great alternative. Slightly more expensive however the food is great, table serve is good and the atmosphere is pretty nice."

Cons:

• "The decor was shocking and no atmosphere."
• "It feels like you're eating in a canteen."
• "The decor inside is quite outdated and the restaurant is small, so not a place for a large party or fine dining experience."
• "Interior decor reminded me of a nursing home, fold away tables and old dated chairs."
• "It now looks like an 80s Factory canteen inside, it's really unwelcoming."
• "The decor is appalling, looks just as it did when it was a public toilet."
• "Very basic with no atmosphere."