Sky Bar & Restaurant Reviews Summary

Service

Pros:

• "The staff are super attentive and made the visit in all honesty."
• "Apart from the slight delay with the drinks, overall you can’t fault the waiting staff and the service they provide. They are very good."
• "Inside the decor is beautiful and the staff couldn't be more helpful."
• "The Management, Bar Team, Restaurant Team and the Door Man were all friendly, helpful, polite and happy to help whilst being professional."
• "Honestly was really great experience with Mike as our server."
• "The staff could not have been more helpful and accommodating."
• "The staff were brilliant and so attentive."

Cons:

• "We were so excited but we were forgotten about and waited an hour for 4 cocktails after complaining twice."
• "The staff are rude and ignore you on purpose even when you're trying to pay."
• "Awful experience! Took my daughter for her eighteenth birthday. Door staff let her in but bar staff refused to serve me even though my daughter proved she was 18!! Shocking! Will never visit here again."
• "Rude staff, no flexibility with drinks and no idea how to engage with customers."
• "Shocking service Staff are very rude."
• "The service when we were in the pod was no better."
• "Service terrible, the waitress at the table is putting the leftover food on to other plates."

Food

Pros:

• "The food was priced very well for the type of restaurant and I would not mind going back to eat there again or visit the secret garden."
• "Food is fine dining quality with the expected level of attention applied."
• "The food was excellent, fine dining at affordable, every day prices."
• "But excellent ingredients and taste."
• "Food was fantastic, flavours brilliant, covid regulations seem to be in force quite well."
• "The food was outstanding 👌."
• "Breakfast was super... hot and cold and the best veggie sausage I’ve ever tasted. Food was truly good and the wait staff fabulous."

Cons:

• "The “roast” pork was disgustingly sloppy mush."
• "The food menu is pretty poor."
• "I had the fish cake- definitely didn't taste fresh- iceland do it better."
• "Very small portions of meat. Supposed to be 'fine dining' but the quality is just as lacking as the quantity."
• "The only little negative was that my chicken dish was too salty."
• "The only thing that lets this bar down is the food."
• "underwhelming menu followed by even more underwhelming food, scallop that smelt of ammonia and had to be at least a week old."

Ambience and Decor

Pros:

• "Just had a fantastic French Martini at Sky by the Water while over looking the wonderful view over the lake."
• "Loved the atmosphere and the decor inside."
• "Celebrating my husbands 60th birthday yesterday at Sky Bar and Restaurant was a fantastic experience."
• "Lovely venue with friendly and helpful staff and tasteful surroundings and decor with great views on a clear day."
• "The decor is so nice very aesthetic."
• "Beautiful spacious seating, you can sit on balcony or inside."
• "Great interiors and ambience."

Cons:

• "View is of industrial buildings."
• "Tacky vastly overpriced bar in a vile crowded shopping centre."
• "The interior is romantic, opulent and decorated in golden light."
• "Such a shame it had great decor."
• "The restaurant also doesn’t have air conditioning, so during the summer days is absolute torture inside, not an ideal climate to eat dinner."
• "Refurbished but prefer it how it was, there simply is no atmosphere here."
• "Upon arrival we were seated in a POD outside and the atmosphere was dead, no music."

Management and Staff

Pros:

• "The Management, Bar Team, Restaurant Team and the Door Man were all friendly, helpful, polite and happy to help whilst being professional."
• "Also a big thank you to the chef who went above and beyond in creating dishes for one of the ladies who had dietary requirements."
• "The staff couldn't have made us feel more welcome."
• "Thoroughly enjoyed our visit to Sky by the Water and stay at Genting hotel."
• "The waitress serving us was extremely polite and attentive."
• "Very professional service and clean and tidy place."
• "Staff are also very friendly and helpful."

Cons:

• "The management of this place clearly do not care about their customers or the service they are providing."
• "The gentleman claiming to be the duty manager on 26/06 was completely outrageous and had zero customer service skills."
• "Sadly I can’t give an impression of the cuisine since none of the staff bothered to ask us whether we wanted to order something to drink or eat."
• "However the gentleman in grey, who I can only assume was the venue manager was appalling."
• "The service was super slow and they don't know how to apologise or ask if your food is ok until everyone is finished eating."
• "The waitress only came to our table once to order drinks and never came back again."
• "Bad customer service, duty manager looks down on you like your not meant to be there."

Value and Pricing

Pros:

• "The food was priced very well for the type of restaurant and I would not mind going back to eat there again or visit the secret garden."
• "The food was excellent, fine dining at affordable, every day prices."
• "Booked a table for 3 from the Summer set menu and wasn't disappointed! A great choice of dishes and excellent value."
• "Price was reasonable for a meal of that standard, probably £20 or £30 less than I expected to pay in total."
• "The food is not overpriced and you should expect to pay in the region of 20-30 pounds per person for a meal."
• "Considering the quality of food and drinks you get, the prices are actually pretty reasonable."
• "Great price £21.50pp + £12 service charge."

Cons:

• "Tacky vastly overpriced bar in a vile crowded shopping centre."
• "Our bar lady was fab but definitely overpriced for the experience."
• "The food was nice but quite expensive for what it was."
• "The cost is over priced for what you get, the balance between sweet and savoury is wrong (too many sweet things vs savoury)."
• "Shocking service average cocktails over priced."
• "They were a little slow with drinks, but they acknowledged this by removing this from the bill without question which was a pleasant surprise."
• "Had a ruined family birthday meal here, worst choice of restaurant ever, was more like a cafe."