Primark Reviews Summary

Store Layout and Design

Pros:

• "They've got three floors with a bright and clean interior design, creating a comfortable shopping environment for customers."
• "Massive store with three floors. Loads of till points in each floor."
• "Super primark store. Always pristine, clean and tidy whenever I go in there unlike most primarks!"
• "Very nice store, nicely laid out, bright & clean with helpful staff."
• "Larger Primark, more stock to look at. Really good range & able to get size straight away."
• "Large 3 storey shop occupying the old BHS site but completely re-modelled for Primark."
• "This was my first trip to this particular Primark store and i was impressed. Spacious, well laid out, light,and airy."
• "A very tidy and well laid out store. Lots of space between clothing stations making it easy to keep covid related distance."

Cons:

• "It's a Primark... Large shop and good variety. Home floor could be better. The whole shop is a mess with clothes strewn everywhere, clumps of dust on the floor."
• "My first time visiting primark at MK. It seemed a little cramped but I managed to pick up some great things."
• "I liked this Primark before. But I feel really boring and I don't need to go there anymore because after it has opened the Home section on 2F, it doesn't have enough items of lady's lingerie & underwear, and socks."
• "This was the best primark I've been to. I cant say if the staff were nice as the queues where to long and i had places to be so never ended up buying anything."

Product Variety and Pricing

Pros:

• "Luckily I found what I needed as they've got an extensive product range here."
• "Nice store to shop because you can find some good bargains."
• "Good place to shop for very well priced clothing, caters for all types children and adults."
• "Great variety. Best to visit the store early in the day when the shelves and racks are still in order."
• "This place has a lot of product options. Everything Primark has to offer."
• "Fantastic Shopping Experience, Women, Men, Girls, Boys & Baby clothing, accessories and toys."
• "Huge store, lots of choices. Normally I visit the store in Bedford, so I was surprised to see that this one has some models that we never even know that exists in their range of products."
• "Great products at reasonable prices."

Cons:

• "Great but I couldn't find my size for one particular item (running shorts come in blue, fluorescent and peach/burgundy colours)."
• "Very cheap & pocket friendly, specially for students. But quality is not that good. Also you won't get XXL size here, so big guys should avoid this place."
• "Mostly cheapish clothes but has a massive collection to choose from. The quality of the clothes has got way better from what they used to sell."
• "Took my daughter to find some Harry Potter stuff. Found a few bits in the kids area but she's 18 and there was nothing in bigger sizes."
• "Love primark but really struggle to get trousers to fit me properly as all 1 size and not all have long legs like myself trail the trousers on ground which is a shame."
• "Some of the sizing is crazy.. I brought 2 black jackets for work and popped old ones in the clothes recycle that is in store."
• "What's not to like about Primark? Ridiculous value so great for the family. Slightly conflicted about the whole fast fashion issue."
• "You get what you pay for in this shop, with most items only lasted a few washes and they're ready for the bin. You can find some little gems in here though."

Customer Service and Staff Attitude

Pros:

• "Me and my colleague were served by Jeremy on the till. One item didn't have a price so Jeremy tried to get a price for us."
• "Lots of staff on hand if you need help. It's a big airy bright store with a huge amount of products."
• "Helpful staff & tidy shop."
• "Popped into this store to buy a hoody and a few other bits. Found exactly what I wanted fairly quickly."
• "I came here with my daughter, as she had to get some clothes. She found various trousers and tops which looked nice and also represented good value for money."
• "All the staff very friendly and eager to help."
• "Had the best experience today in Primark CMK with a wonderful young lady called Yara. We were struggling to make head or tail of the jeans and she came and spent a good deal of time explaining what was what."
• "I think Primark is one of the UK's favorite shopping centers. The pricing, Service and collections, return policy are really good and they are the best compared to other compitators."

Cons:

• "One has to visit for sure."
• "Very strange interaction with female employee on top floor with Spanish/Portuguese accent."
• "Joanna running the fitting rooms was very rude and embarrassed us when we asked to try clothes on and grabbed the basket off of us deliberately making a scene."
• "My experience here is awful. I wait in the queue to pay for my stuff and they I wait a lot just because when I reach the front of the line they closed all the cashers."
• "It was very busy but not all tills were open, resulting in lots of long queues on each floor."
• "I would like to meet the person who approves the dress colors ...yuck...they need to come to the people to know the preferred colors than sitting in the office and decide based on data."
• "Very bad experience from the store. While I was paying system shuts down and manager told me that payment hasn’t gone through too I need to pay again."
• "Had a bad experience today, tried to exchange some t-shirts and got refused by a senior manager called Janine in CMK."